Melvin Solise

Experienced Technical Support professional with over 10 years of experience in providing technical assistance to both customers and employees. Skilled in troubleshooting and resolving technical issues related to software and hardware. Proficient in cold calling, answering incoming calls, and using scripts to deliver product information.

Additionally, I have experience in a receptionist role, where I greeted clients, answered and directed phone calls, organized documents, and assisted supervisors with various projects—also, maintained a high level of customer satisfaction by resolving technical issues in a timely and efficient manner. Utilized advanced troubleshooting techniques to resolve customer inquiries quickly and accurately.

Customer Service Technical Support Administrator at Telepoint (2000-03 – 2011-02)

• Successfully provided technical support and customer service to over 100 customers daily.
• Developed and implemented customer service procedures and guidelines to improve customer satisfaction.
• Troubleshot and resolved complex technical issues in a timely and efficient manner.

Pressman at The Daily Reflector (2012-04 – 2023-12)

• Trained new pressman staff on the use of the press machines and other related equipment.

Technical Support at Focus Services (2025-01 – Present)

• Assisted customers with software, hardware, and network-related issues.
• Researched, analyzed, and documented customer problems and resolutions.
• Installed and configured system software and applications to meet customer needs.

Hight School Diploma (12) – Camden High School (1995 – 1999)

Cosmetology in Nail Tech for customers assisting with nail art – Martin Community College (2025 – 2024)