Melynda Dyer

The ideal position would allow for engagement with customer/clients that needs a calm level head, fast thinker that can work independently and maintaining the team’s overall goal and core value front and center with every interaction.

DSP/ Med Tech - Cortex Care

(2026-07)

supporting individuals with brain injuries in a residential facility for groups through Nevada Bureau of healthcare Quality and Compliance (BHCQC).

Virtual Receptionist - MAP Communications

(2026-06)

remote administrative professional responsible for managing inbound calls, routing inquiries, scheduling appointments, and providing front-office support through digital communication channels. They ensure consistent client interaction, operational efficiency, and brand representation without requiring a physical office presence.

Lead QIDP - Danville Services

(2019-11 - 2026-06)

• Administrative Leadership: to ensure that programs align with Danville’s mission and values, responsible for ensuring that services provided to individuals are high-quality, person-centered, and fully compliant with all applicable Danville, state, and federal regulations.
• Completing paperwork, to meet company, federal, state and local laws that show monthly supports, progress and routine oversights for individuals supported

Coach Bus Operator - Royal Coach

(2019-01 - 2021-03)

Drive large passenger coaches on corporate shuttles, and group transportation assignments. Holding a CDL with passenger endorsement, maintain compliance with FMCSA hours-of-service rules, and provide safe, professional transportation for groups from local day trips and shuttles.

QIDP - Rescare/EduCare

(2018-02 - 2019-11)

• Facilitating and supporting individuals with disabilities to maintain their healthiest quality of life for 4 homes with a total of 24 individuals. Communicating seamlessly with those in the individuals’ circle of care at all times about any changes or concerns to ensure all concerns are addressed timely.
• Maintaining, creating, following and reviewing documentations to ensure the cares that were agreed upon by the care team were trained on, and followed by the staff working daily directly with the individuals.

Coach Bus Operator - Cit Signature

(2016-09 - 2020-03)

Drive large passenger coaches on charter tours, corporate shuttles, and group transportation assignments. Holding a CDL with passenger endorsement, maintain compliance with FMCSA hours-of-service rules, and provide safe, professional transportation for groups ranging from local day trips to multi-day interstate tours.

Graduate Certification - contemporary Theory in mental health services - Capella University (2017)

Bachelors of Arts - Psychology; Sociology; Minor in English - University of Iowa (2003)