Mequion Woods

Results-driven Healthcare Operations Manager with 20+ years of experience leading clinical and administrative teams in fast-paced healthcare environments. Proven ability to improve patient flow, optimize scheduling operations, and enhance overall patient experience. Strong background in insurance processes, staff development, and compliance, with hands-on expertise in EPIC EHR/Cadence.

Recognized for increasing operational efficiency, strengthening team performance, and delivering high-quality service.

Dental Office Manager - Mayfield Family Dental - Mayfield, OH

(2024-01)

• Lead daily operations of a high-volume dental practice, overseeing scheduling, billing, and front desk functions
• Supervise and train front office staff, improving team efficiency and patient satisfaction
• Manage insurance verification, claims submission, and billing accuracy to reduce delays and denials
• Optimize appointment scheduling to improve patient flow and reduce wait times
• Ensure compliance with HIPAA and healthcare regulations while maintaining accurate patient records
• Implement workflow improvements that increased operational efficiency and streamlined front desk processes
• Serve as primary point of contact for patient concerns, resolving issues professionally and effectively

Clinical Operations Manager - Care Alliance Health Center - Cleveland, OH

(2022-01 - 2024-02)

• Directed scheduling and patient access operations, resolving workflow inefficiencies and improving service delivery
• Developed and implemented departmental policies and standard operating procedures
• Collaborated with HR on hiring, onboarding, training, and performance management for clinical staff
• Conducted performance evaluations and coached staff to improve productivity and service quality
• Acted as liaison between patients, families, and healthcare providers to ensure seamless communication
• Analyzed operational performance and implemented strategies to improve efficiency and patient satisfaction
• Managed conflict resolution and escalated patient concerns to ensure positive outcomes

Healthcare Administrator - Care Alliance Health Center - Cleveland, OH

(2016-01 - 2022-02)

• Supported clinical and administrative operations in a fast-paced healthcare setting
• Assisted with scheduling, patient coordination, and front desk operations
• Maintained accurate patient records and ensured compliance with healthcare regulations
• Delivered high-quality customer service while managing a high volume of patient interactions