Merari Contreras

Customer Success and Relationship Management professional with 10+ years of experience managing client relationships, supporting SaaS customers, onboarding merchants, delivering product demonstrations, and resolving account issues. Managed 50+ merchant and reseller accounts while supporting monthly SaaS subscriptions, customer documentation, and ongoing account success. Experienced with Jira, CRM systems, and cross-functional collaboration.

Currently pursuing IT training through My Computer Career. Bilingual in English and Spanish.

PT Account Representative, 1st Party - Frost-Arnett

(2026-02)

• Resolve account inquiries, assist customers with payment solutions, and document activity while maintaining compliance.

Relationship Manager / Client Service - OVVI

(2021-12 - 2025-03)

• Managed relationships for 50+ merchant and reseller accounts as the primary customer contact.
• Conducted onboarding, product demonstrations, and customer education for the OVVI POS platform.
• Educated customers on monthly SaaS subscriptions, billing, documentation, and available services.
• Used Jira and CRM tools to document interactions and coordinate follow-up with internal teams.
• Collaborated with Sales, Support, and Operations teams to ensure an excellent customer experience.

Collections Representative - Frost-Arnett

(2017-05 - 2021-11)

• Managed customer accounts, negotiated payment arrangements, and earned Highest Collection of the Month recognition.

Assistant Manager - Tarantino Properties

Property/Leasing Manager - GPI Management

Lead Customer Service Representative - Fred Loya Insurance

My Computer Career