Hiring & Onboarding Coordinator - SC2 - East Peoria, IL
(2023-02)
- Coordinate high-volume recruitment efforts supporting multiple departments across the organization.
- Conduct an average of 20–25 candidate interviews daily while maintaining an exceptional candidate experience.
- Facilitate and manage approximately 20–25 new hire orientations each day, ensuring employees are prepared to begin work in compliance with company policies and safety standards.
- Support the hiring and onboarding of approximately 100 employees per month through effective scheduling, communication, and process management.
- Administer pre-employment screenings, background checks, and onboarding documentation while maintaining strict confidentiality.
- Serve as a liaison between candidates, hiring managers, and leadership to ensure staffing needs are met efficiently.
- Maintain accurate HR records and provide administrative support for workforce planning initiatives.
- Demonstrate leadership, adaptability, and the ability to manage competing priorities in a fast-paced environment.
Customer Service Representative - Net Retailers
(2021-07 - 2022-07)
Position concluded due to company furlough.
- Managed customer accounts and provided support for furniture purchases and online orders.
- Managed and maintained customer accounts valued at over $300,000, ensuring high levels of client satisfaction and retention.
- Processed order changes, shipment tracking requests, and issue resolution with a high level of professionalism.
- Delivered tailored customer solutions while maintaining strong client relationships.
Fraud Specialist - Insight Global - Peoria, IL
(2020-11 - 2021-05)
- Investigated potentially fraudulent account activity and monitored transactions for suspicious behavior.
- Conducted detailed account research while maintaining strict confidentiality and data integrity.
- Communicated findings to management and assisted with risk mitigation efforts.
Customer Service Representative - HGS - Peoria, IL
(2019-10 - 2020-10)
- Managed a high volume of inbound customer inquiries while maintaining service excellence.
- Resolved customer concerns related to billing, refunds, and account discrepancies.
- Identified opportunities for process improvements and escalated complex issues as needed.
