Mercedes Palmeri

My goal is to obtain a career with a goal oriented company that utilizes my experience and training in a productive environment with the opportunity for advancement and to raise the company and myself to the next level, working as a team. Authorized to work in the US for any employer.

RETAIL SALES ASSOCIATE - SPIRIT HALLOWEEN - NIAGARA FALLS, NY

(2017-09 - 2017-11)

• Process customer returns, answer questions about merchandise, and manage exchanges.
• Respond to service inquiries and coordinate resolutions with management and floor associates.
• Put up signage regarding recall items and changes to store regulations.
• Distribute merchandise to floor associates to be restocked in correct departments.
• Cover for cashiers going on break and maintain drawer accuracy.
• Complete shift start/end duties and generate reports for management.

CALL CENTER REPRESENTATIVE - ASM RESEARCH - NIAGARA FALLS, NY

(2019-03 - 2019-12)

• Handle calls in a timely manner, and help with student loan support.

RETAIL SALES ASSOCIATE - VANS - NIAGARA FALLS, NY

(2019-07 - 2020-01)

• Process customer returns, and exchanges, answer questions about merchandise.
• Put up signage, straightening apparel, cashier, and maintaining my sales goals.

HEALTH BENEFITS ADVISOR - VELOCITII - MEDINA, NY

(2022-09 - 2022-12)

• Answering phone calls, advising prospects on health insurance, internet/website navigation.
• Answering questions about health plans.

MARKETING SERVICES REPRESENTATIVE - SENECA NIAGARA CASINO - NIAGARA FALLS, NY

(2023-10 - 2025-03)

• Answering/transferring phone calls, making hotel, dinner, and golf reservations.
• Adding guests into any upcoming events, and guiding them with any needs, and questions they may have.

BUSINESS - FULL SAIL UNIVERSITY (2017-06 - 2018-01)