Mercedes Polk

Experienced industrial, administrative, and customer service professional with over 20 years of experience supporting operations, supervising teams, managing customer relations, and maintaining efficient workflow in fast-paced environments. Skilled in leadership, communication, project coordination, and office management.

General Construction & Industrial Contractor at Gandloli & Associates (2010-01 – 2021-12)

• Assisted with material handling systems and site preparation.
• Maintained safe and productive worksites in demanding industrial environments.
• Responsible for staffing, payroll management, employee scheduling, and training to support efficient daily operations and workforce productivity.

Administrative Assistant / Field Supervisor at FEMA Contract Operations (2005-01 – 2008-12)

• Managed payroll, staffing, scheduling, and deployment operations.
• Supervised field teams responsible for inspecting, cleaning, and shipping FEMA trailers.
• Trained employees on safety procedures and maintained organized field operations.

Assistant Manager at Surf Style (2001-10 – 2005-08)

• Assisted with employee recruiting, training, and daily team management.
• Conducted inventory management, store opening/closing procedures, and sales support.
• Provided professional customer service and resolved customer issues efficiently.

Dispatcher at Gautier Police Department (1999-07 – 2000-12)

• Responded to and dispatched 911 emergency calls with professionalism and accuracy.
• Maintained office organization, filed warrants, routed calls, and managed records.
• Supported supervisors with administrative tasks, client coordination, and special projects.

Bachelor's Degree in Management Information Systems & Criminal Justice – Southern University at New Orleans (SUNO) (2010-01 – 2025-12)

Associate Degree in Business Management & Accounting – Jones County Junior College (2002-01 – 2002-12)

GED – Gulfport Job Corps (2002-01 – 2002-12)