Mercedes Thomas

Results-driven Property Manager with multifamily experience spanning property operations, leasing, collections, resident relations, compliance, staff leadership, maintenance coordination, and vendor management. Skilled in improving occupancy, reducing delinquency, supporting budget performance, and maintaining accurate lease and housing-program documentation. Experienced with HUD/HCV processes, Fair Housing requirements, ResMan, Blue Moon, and lead-management systems.

Property Manager - Integrity Rise Management - Patriot Plaza Apartments - Jacksonville, FL

(2025-01)

• Lead day-to-day operations for a multifamily community, overseeing leasing, resident services, collections, maintenance, compliance, and administrative priorities.
• Monitor resident ledgers, execute collection strategies, issue required notices, coordinate eviction files, and follow up with residents and assistance programs to reduce delinquency.
• Drive leasing, renewals, move-in readiness, resident retention, outreach, and occupancy-focused marketing while monitoring prospect and application activity.
• Coordinate maintenance work orders, apartment turns, inspections, vendors, bids, and follow-up to support timely completion and property standards.
• Maintain lease documentation and support compliance with company policy, Fair Housing requirements, and HUD/HCV housing-program procedures.
• Prepare delinquency, occupancy, operational, vendor, and performance updates for regional and corporate leadership; supervise and schedule office and maintenance staff.

Assistant Property Manager - ZRS Management - Deerfield Beach, FL

(2022-02 - 2025-01)

• Supported daily multifamily property operations including leasing, resident relations, collections, renewals, move-ins, move-outs, and administrative functions.
• Assisted with delinquency management, resident account reviews, payment follow-up, notices, and accurate documentation of collection activity.
• Managed prospect follow-up, apartment tours, applications, screenings, lease preparation, and move-in coordination to support occupancy goals.
• Coordinated unit readiness, service follow-up, inspections, and communication with maintenance and vendors to help keep turns and resident requests on schedule.
• Maintained resident files and lease documentation in accordance with company procedures and Fair Housing requirements; assisted with reporting, renewals, and resident retention.

Assistant Manager - McDonald's

(2016 - 2024)

• Supervised employees and shift operations in a high-volume, customer-focused environment, including training, scheduling support, cash controls, deposits, inventory, and compliance.
• Resolved customer and employee concerns while maintaining productivity, accountability, and service standards.

Nursing - Broward College