Mercy Johnson Okoro

Banking and finance professional with experience in financial sales, customer service, office records management, account documentation, inventory tracking, and administrative support. Skilled in communicating with customers, maintaining accurate records, coordinating office activities, and working collaboratively in fast-paced environments.

Record Officer, Treasury Bills Department - Office of the Accountant General, Delta State - Delta State, Nigeria

(2025-01 - 2026-01)

• Received, reviewed, recorded, and dispatched vouchers for the Treasury Bills Department.
• Maintained records of incoming and outgoing office files and routed documents to the appropriate destination.
• Supported accurate documentation and organized recordkeeping within the department.

Sales Representative / Customer Care Representative - Trade Services

(2023-01 - 2025-01)

• Responded to customer and prospective-client questions and provided accurate product information.
• Processed customer orders and transactions while providing efficient customer service.
• Resolved customer issues and escalated complaints to management when appropriate.
• Provided proactive customer outreach and assisted with troubleshooting customer concerns.

Financial Sales Representative - Oxford Electrical Company

(2022-01 - 2023-01)

• Marketed and sold electrical products, including solar streetlights and related electrical materials.
• Documented daily sales and balanced sales accounts.
• Tracked inventory, prepared stock reports, and monitored product availability.
• Maintained customer relationships through regular communication and service.
• Assisted with training new employees.

Bachelor of Science (B.Sc.) - Banking and Finance - Abia State University, Uturu (2022-01)