Mskobierwilson
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I’m a Learning & Development and Operations professional with a strong background in government training coordination, reporting, onboarding, and administrative leadership. In my recent role with the Australian Federal Government’s National Disability Insurance Agency (NDIA), I “led the Learning & Development Reporting, Administration and Deployment team, overseeing national training operations for Agency and Partner staff.”
I bring a people‑focused, reliable, and solutions‑driven approach to every environment. My experience spans senior L&D operations, stakeholder engagement, governance, and data‑driven reporting — along with a solid foundation in financial services, where I managed large client portfolios and complex superannuation and insurance administration.
I’m known for my professionalism, calm under pressure, and ability to manage high‑volume workflows while maintaining accuracy and compliance. I enjoy improving processes, supporting teams, and helping organizations deliver consistent, high‑quality outcomes.
Now based in Florida, I’m seeking meaningful roles where I can contribute my strengths in training operations, administration, HR coordination, or organizational support.
I bring a strong blend of Learning & Development leadership, government operations, and financial services expertise. Most recently, I worked within the Australian Federal Government’s National Disability Insurance Agency (NDIA), where I progressed through APS4–APS6 roles and multiple Acting EL1 periods. In these positions, I “oversaw national training operations for Agency and Partner staff” and “delivered high‑level reporting, data analysis, and insights to senior leadership.”
My experience includes managing national onboarding programs, coordinating complex training schedules, leading multidisciplinary teams, and improving governance and documentation across L&D functions. I have a proven ability to manage escalations, support organizational priorities, and maintain service continuity during high‑pressure periods.
Before joining the public sector, I spent seven years in the financial planning industry, supporting Senior Financial Planners and managing large client portfolios. My résumé highlights that I “managed a portfolio of 70+ high‑value client accounts” and handled end‑to‑end administration of superannuation, pension, investment, and insurance products. I worked closely with insurers, underwriters, and product providers to resolve complex issues and ensure compliance with ASIC and licensee requirements.
Across all roles, I’ve built a reputation for reliability, professionalism, and strong stakeholder relationships. I excel in environments that require accuracy, confidentiality, and high‑volume workflow management, and I enjoy supporting teams, improving processes, and delivering consistent, high‑quality outcomes.
Cert III Business Administration (Australia)