Merhima Cvenic

To secure a position in an organization where the mission, vision and values, are aligned with uncompromising commitment to service excellence. To share my skills of superlative detail orientation, and my ability to effectively manage through multiple and shifting priorities in a fast paced, competitive environment. Authorized to work in the US for any employer

Assistant General Manager (AGM) - Drury Hotels - Frisco, TX

(2023-07)

• Responsible for Housekeeping, laundry and maintenance team.
• Daily inspection of guest rooms as well public area.
• Daily check workday for team to make sure clock in/out are accurate.
• Make sure SLI per room is up to Drury standard.
• Daily huddles with team, communicates to team our CLASS score and room cleanliness score as well maintenance hotel upkeep.
• Make schedule for my team.
• Daily communication with front desk about rooms, any issue that guest brought during evening/overnight shift.
• Daily hotel walk, pool, fitness center, meeting rooms, guest floors.

Housekeeping Manager - Dex Media Hotel & Conference Center

(2009-05)

• Maintained standards of cleanliness in guest rooms, public space, meeting areas and office space.
• VIP accommodations
• Occupancy reports /Room attendant reports/Daily room inspections
• Manage labor on daily basis
• Standards training and staff development
• Monthly guest supplies inventory/Ordering supplies for guest rooms and public areas
• Involved in renovation of guest rooms and public spaces, labor, organization of store the shipment

EVS Manager - Aramark Healthcare-Baylor Dallas - Dallas, TX

(2020-09 - 2023-07)

• Responsible for 40-FTE's
• Responsible for cleanliness of patient rooms and non patient area, public areas.
• Daily labor report, shift report, patient rounds
• Daily rounds with Unit Nurse Managers

Director of Operations - Aramark - Dallas, TX

(2016-04 - 2020-08)

• Maintain standards of cleanliness of guest rooms, public spaces and offices.
• Manage Front Desk operation, housekeeping, janitorial, drivers.
• Manage transportation for Hotel guest as well clients
• Responsible for training of housekeepers, front desk agent and drivers.
• Manage schedules for each department as daily labor reports.
• VIP guests, check the rooms.

Housekeeping Manager - THE JOULE, A LUXURY COLLECTION HOTEL

(2008-05 - 2009-05)

• Member of the Pre-Opening Team at Joule Dallas, boasting 121 beautiful guest rooms and suites, extensive banquet and meeting facilities, a fitness center and spa, a highly acclaimed restaurant and bar
• Maintained standards of cleanliness in assigned areas
• Energizing vision and mission, with leadership towards the Joule Hotel

Environmental Services Assistant Director - Hackensack University Medical Center - New Jersey

(2004-07 - 2008-05)

Housekeeping Manager - Ritz Carlton - New York, NY

(2001-09 - 2004-07)

Environmental Services - Hackensack University Medical Center (2004 - 2008)