Merlender Selders

Aspiring Assistant Property Manager with proven experience in operations management, accountability, and policy compliance gained through roles in government revenue analysis and administrative services. Demonstrated expertise in proofreading, coordinating multi-site operations, and managing complex processes across diverse organizational settings. Holds a Bachelor of Science in Public Administration with a strong foundation in team leadership, records management, and procedural development.

Skilled in leveraging organizational and technical abilities to support election administration functions and ensure operational excellence in public service environments.

Administrative at Spherion (2026-08 – Present)

• Coordinated multi-site operations ensuring compliance with state regulatory requirements
• Maintained detailed records and documentation systems for accountability tracking
• Proofread critical documents and forms to ensure accuracy before distribution
• Assisted in developing standard operating procedures for administrative processes
• Collaborated with cross-functional teams to improve operational workflow efficiency
• Supported training initiatives for staff on procedural updates and policy changes

Customer Care Tech Support at COX Corporate Services, Inc. (2022-04 – Present)

• Coordinated technical support operations across multiple service territories daily
• Developed procedural documentation ensuring compliance with operational standards
• Trained team members on equipment troubleshooting and maintenance protocols
• Collaborated with cross-functional teams to resolve complex customer issues
• Proofread technical communications and process guidelines for accuracy
• Maintained detailed records of service interactions and resolution outcomes

Customer Advocate Leader at Cox Communications (2022-04 – 2026-08)

• Led cross-functional teams to resolve customer issues and improve service accountability
• Developed and implemented operational procedures ensuring regulatory compliance standards
• Managed field operations coordinating service delivery across multiple geographic territories
• Utilized mapping systems to optimize service routing and territory management
• Proofread customer communications and documentation for accuracy and compliance
• Trained staff on policy adherence and customer service protocols

Revenue Tax Analyst II at Louisiana Department of Revenue (2024-05 – 2025-04)

• Reviewed and proofread complex tax documents ensuring compliance with state regulations
• Maintained detailed records management system for revenue processing operations
• Developed procedural documentation to standardize tax analysis workflows
• Provided training support to staff on policy compliance procedures
• Ensured accountability through systematic verification of financial data accuracy
• Collaborated with cross-functional teams to support statewide revenue operations

Financial Services Representative at SYKES ENT./BANK OF AMERICA| SMALL BUS. (2020-04 – 2022-04)

• Verified customer account documentation ensuring regulatory compliance and accuracy
• Trained small business clients on financial procedures and account management
• Maintained detailed records of client interactions and transaction histories
• Proofread financial documents and forms for accuracy before processing
• Developed procedural knowledge through consistent policy adherence and application
• Collaborated with cross-functional teams to resolve complex customer issues

Sales Leader at ASHLEY FURNITURE (2019-08 – 2020-04)

• Coordinated team schedules and operations across multiple locations daily
• Developed training materials and conducted onboarding sessions for staff
• Maintained accurate records and documentation systems for compliance tracking
• Monitored performance metrics and provided accountability reports to management
• Implemented standard operating procedures to ensure consistent service delivery
• Proofread customer-facing materials and internal communications for accuracy

Store Manager at Dollar General (2017-03 – 2019-08)

• Maintained compliance with corporate policies and state retail regulations
• Coordinated daily operations across multiple departments and staff schedules
• Developed staff training programs for inventory systems and customer service
• Proofread operational reports and promotional materials for accuracy
• Managed team accountability through performance reviews and goal setting
• Oversaw accurate documentation and record-keeping for audits and reporting

Assistant Manager at Walgreens (2015-11 – 2017-03)

• Managed daily operations ensuring compliance with company policies and procedures
• Coordinated team schedules and training programs for staff development
• Maintained accurate records and documentation for inventory and transactions
• Proofread and verified accuracy of reports and regulatory compliance documents
• Developed operational procedures to improve efficiency and customer service
• Supervised staff accountability through performance monitoring and feedback sessions

Office Manager at Hershey Automotives LLC (2006-11 – 2015-07)

• Managed office operations ensuring compliance with administrative policies and procedures
• Coordinated scheduling and logistics for multi-location automotive service operations
• Maintained detailed records and documentation systems for business accountability
• Trained staff on administrative procedures and quality control protocols
• Developed standardized processes to improve operational efficiency and team coordination
• Proofread and verified accuracy of customer service documents and forms

Bachelor of Science in Public Administration – University of Phoenix (2026 – 2026)