Mevelyn Brazoban

Motivated graduate from Mercyhurst University with a bachelor's degree in psychology and fluency in both English and Spanish. A reliable and efficient worker with strong organizational and time management skills, able to remain level-headed in stressful or demanding situations. Bring a solid work ethic, strong interpersonal abilities, and a customer-focused mindset developed through hands-on experience in people-centered roles.

Known for successfully balancing multiple priorities while maintaining a positive and professional attitude. Eager to apply my skills, creativity, and dedication in a role that values teamwork and initiative.

Student ID Office Assistant - Mercyhurst University - Erie, Pennsylvania

(2022-08 - 2026-05)

• Utilize campus database systems and ID management software to create, update, and maintain accurate student records
• Handle confidential student information in accordance with university privacy policies and FERPA guidelines
• Assisting students, faculty, and staff with ID card issuance, replacements, access permissions, and general account inquiries
• Verify identity documentation and ensure accuracy before processing official identification credentials
• Provide professional front-facing customer service while answering questions and resolving concerns efficiently
• Maintain organized digital and physical records to support operational efficiency
• Collaborate with campus departments to troubleshoot access and account-related issues
• Manage high-volume service requests while maintaining attention to detail and data accuracy

Teacher Assistant Intern - Hunterdon Health Medical Center (Bright Tomorrows Child Care Center) - Flemington, New Jersey

(2025-06 - 2025-08)

• Supported the social, emotional, and developmental needs of children ages 6 weeks to 5 years across multiple classrooms in a hospital-based childcare center
• Assisted children in achieving age-appropriate developmental milestones, adapting care and activities to meet the needs of different age groups
• Observed and documented behavior, emotional responses, and developmental progress, and communicated relevant updates with families and staff
• Provided daily care, emotional support, and behavior guidance, while maintaining confidentiality, safety protocols, and professional communication with families

Psychology Intern - Rouse Nursing Home - Youngsville, Pennsylvania

(2024-05 - 2025-01)

• Partook in a 10-week internship under the Director of Marketing and Marketing Executive
• Worked with multidisciplinary teams to create and carry out customized care plans for residents, improving their quality of life and mental health. Was able to sit in on daily meetings discussing real-world problems and solutions.
• Helped design and deliver therapeutic group activities centered on cognitive stimulation and social interaction, which improved residents' mental and emotional health.
• Participated in case conferences and family meetings, offering psychological insights and recommendations to help guide care decisions.

Front Desk Associate - Courtyard by Marriot - Erie, Pennsylvania

(2023-06 - 2023-08)

• Duties included warmly welcoming guests, efficiently handling check-ins and check-outs, providing information about hotel amenities and local attractions, and addressing any guest inquiries or concerns promptly and professionally.
• Managing reservations, processing payments, and maintaining accurate records of guest information. Also collaborating closely with other hotel departments to coordinate guest services effectively.
• Ensuring a positive experience for guests from the moment they arrive and leave the hotel. Responsibilities encompass a range of tasks focused on guest service, satisfaction, and operational efficiency.

Front Desk Attendant - Wegmans Food Markets - Bridgewater, New Jersey

(2021-06 - 2023-06)

• A front-end cashier position involves working at the front of a retail store, processing customer transactions, handling money, being detail-oriented, reliable, friendly, and being able to multitask effectively in a fast-paced environment.
• The responsibilities of this role include scanning items, taking payments, providing change to customers, issuing refunds or exchanges, and answering any questions that customers may have.
• Keeping a friendly face with customers, alternating to different departments if needed, shopping and communicating with customers through Wegmans Instacart, and handling groceries in their vehicles.
• Recipient of the Wegmans Scholarship.

Customer Associate - Walgreens - Somerset, New Jersey

(2021-01 - 2021-03)

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• I informed customers about special promotions and provided detailed information for various products. Restocked, arranged, and organized merchandise in front lanes to drive product sales.
• Answered questions about store policies and concerns to support positive customer experiences. Monitored self-checkout systems and provided assistance or intervention where required.
• Checked identification for proof of age and refused alcohol and tobacco sales to underage customers.

Membership Services - BJ's Wholesale Club - Flemington, New Jersey

(2020-10 - 2021-01)

• Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
• Efficiently processed new memberships and renewals, explaining the benefits of club membership and credit cards, spreading information about ongoing promotions, and addressing member inquiries and concerns.
• Provided exceptional customer service and facilitated a positive shopping experience for club members.

Bachelor's Degree - Psychology - Mercyhurst University (2022-09 - 2026-05)

High School Diploma - Hunterdon Central Regional High School (2018-09 - 2022-06)