Administrative Assistant III - UCLA Health - Westwood, CA
(2025-04)
- Provide comprehensive administrative support for a high-volume Hospitalist department, ensuring efficient daily operations.
- Coordinate complex provider and patient schedules while balancing changing priorities and urgent requests.
- Serve as the primary administrative liaison between physicians, patients, specialists, hospital departments, and outside medical offices.
- Schedule appointments, coordinate referrals, obtain medical records, and facilitate continuity of care.
- Prepare professional correspondence, reports, spreadsheets, and departmental documentation.
- Monitor multiple work queues simultaneously while ensuring timely completion of assignments and follow-up.
- Resolve scheduling conflicts and administrative issues independently using sound judgment and attention to detail.
- Collaborate with physicians, leadership, nursing staff, and external providers to improve workflow efficiency.
- Maintain confidential medical records and sensitive information in accordance with HIPAA regulations.
- Utilize Epic, Microsoft Outlook, Teams, Excel, Word, and other internal systems to coordinate daily operations.
- Deliver exceptional customer service while handling sensitive situations with professionalism, discretion, and empathy.
Patient Access Specialist - UCLA Health - Westwood, CA
(2024-01 - 2025-04)
- Managed patient registration, insurance verification, appointment scheduling, and provider coordination in a fast-paced healthcare environment.
- Assisted physicians and clinical teams by coordinating referrals, authorizations, and patient communications.
- Maintained accurate documentation using Epic while ensuring compliance with organizational policies.
- Collaborated with multiple departments to resolve complex scheduling and insurance issues.
- Consistently delivered outstanding customer service while managing confidential patient information.
Operations Associate - PS (Private Suites) - Los Angeles, CA
(2021-11 - 2024-01)
- Delivered personalized white-glove service to members, executives, celebrities, and VIP travelers within a luxury private terminal environment.
- Coordinated transportation, dining, lounge accommodations, and personalized travel experiences while anticipating member needs.
- Worked closely with Operations Managers and cross-functional teams to ensure seamless daily operations.
- Assisted with onboarding and training new team members on luxury hospitality standards and operational procedures.
- Maintained detailed member profiles and service preferences using CRM systems to provide highly personalized experiences.
- Resolved guest concerns quickly and professionally while protecting member privacy and maintaining exceptional service standards.
- Supported daily operational leadership by managing competing priorities, adapting to last-minute schedule changes, and ensuring operational readiness.
- Collaborated with TSA, airline partners, transportation providers, and internal teams to deliver seamless arrivals and departures.
- Demonstrated professionalism, discretion, and sound judgment while serving high-profile clientele.
Supervisor | General Cashier Assistant | Front Desk Agent - AC Hotel by Marriott - El Segundo, CA
(2018-06 - 2021-10)
- Supervised front office operations while ensuring exceptional guest service and operational efficiency.
- Assisted with employee scheduling, onboarding, and staff training.
- Prepared daily financial reports, reconciled cash transactions, and maintained operational records.
- Coordinated with housekeeping, engineering, and management teams to ensure seamless guest experiences.
- Resolved guest concerns promptly through effective communication and service recovery.
- Maintained brand standards while balancing multiple operational priorities.
Front Desk Agent - Hyatt Regency Los Angeles - Los Angeles, CA
(2017-07 - 2018-06)
- Delivered exceptional guest service throughout the check-in and check-out process.
- Coordinated reservations, guest requests, and concierge services while maintaining professionalism and efficiency.
- Worked collaboratively with hotel departments to ensure outstanding guest experiences.
- Maintained confidentiality and accuracy while handling guest information and financial transactions.
