Bar Manager/Bartender - RITZ - Jacksonville Beach, FL
(2022-07 - 2026-08)
- Managed a team of bartenders, providing training and guidance to ensure exceptional customer service and operational efficiency
- Ensured compliance with all health and safety regulations related to bar operations, resulting in successful inspections
- Implemented cost-saving measures such as optimizing ingredient usage and negotiating better supplier contracts, resulting in a reduction in beverage costs
- Delivered exceptional customer service by promptly addressing any issues or concerns raised by patrons, maintaining high satisfaction levels
- Trained staff on proper bartending techniques, including mixology skills and responsible alcohol service practices, improving service quality
- Managed cash handling procedures accurately, minimizing discrepancies and ensuring financial integrity of the bar's operations
- Collaborated with management to develop strategies for upselling premium spirits and specialty cocktails, increasing average check size
- Maintained cleanliness of the bar area at all times according to sanitation standards, ensuring a safe environment
- Implemented efficient workflow processes behind the bar to minimize wait times during peak hours, enhancing customer experience
Bar Manager/Bartender - Brix taphouse - Jacksonville, FL
(2022-02 - 2026-08)
- Trained and mentored a team of bartenders on mixology techniques, customer service skills, and upselling strategies, improving team performance and guest satisfaction
- Maintained high standards of cleanliness and organization behind the bar area to ensure efficient workflow and compliance with health regulations, reducing inspection issues
- Implemented training programs on responsible alcohol service to ensure compliance with local laws and regulations, minimizing incidents and legal risks
- Motivated the team during busy shifts while maintaining quality standards of drink preparation, resulting in consistent customer satisfaction
- Conducted regular performance evaluations for bartenders, providing constructive feedback that led to measurable improvement opportunities
- Ensured accurate cash handling procedures were followed by implementing strict cash reconciliation processes at the end of each shift, reducing discrepancies
- Introduced new signature cocktails that became top-selling items on the menu, increasing beverage sales
Bartender - LEMON BAR - Jacksonville Beach, FL
(2022-02 - 2023-10)
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations to provide a safe environment
- Efficiently handled cash transactions and accurately processed payments using POS system, reducing errors
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation, accelerating onboarding
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs, increasing repeat business
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
Server/Bartender - St Marys Seafood and More - Jacksonville, FL
(2021-07 - 2022-03)
- Provided exceptional customer service by promptly greeting and seating guests, taking orders, and ensuring a positive dining experience
- Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
- Maintained cleanliness of dining area and ensured tables were properly set up with utensils, condiments, and menus
- Efficiently handled cash transactions and accurately processed payments using the point-of-sale (POS) system
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Worked collaboratively with team members to provide efficient service during peak hours
Bartender - Cantina Louie - Jacksonville, FL
(2018-06 - 2021-07)
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Implemented upselling strategies resulting in an increase check size
Bartender/Server - CULHANE'S IRISH PUB - Jacksonville, FL
(2018-10 - 2019-08)
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
Bartender - TIAA BANK FIELD - Jacksonville, FL
(2018-07 - 2019-08)
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
