Assistant store manger at Family dollar (2025-12 – Present)
- Managed daily store operations, including opening/closing procedures, cash handling, and deposit preparation
- Supervised staff and ensured smooth workflow during shifts, often leading operations independently
- Handled high-volume customer service while maintaining a positive and efficient store environment
- Organized and stocked merchandise, including endcaps, seasonal displays, and inventory replenishment
- Processed shipments and managed inventory (totes, backroom organization, and floor restocking)
- Resolved customer concerns and supported team members to maintain store standards
- Maintained cleanliness, safety, and compliance with company policies
Customer service representative at Sedgwick Claims Services (2024-03 – 2025-10)
- I assist employees from different companies with questions regarding short term disability and family and medical leave act memorizing plans for different companies and states and open claims
- I handle 25-35 calls a day providing clear guidance and resolving issues efficiently inbound and i handle 15-20 calls outbound to different departments within the company
- I deliver empathetic and accurate support with ensuring company policies and procedures
- I document and update claim information in internal systems to maintain accuracy and confidentially
Customer Service Representative at Verida Inc (2023-03 – 2023-10)
- Managed 30+ inbound calls and outbound calls daily assisting customers with inquiries and concerns regarding their ride
- Collected and entered customer information into company systems with a focus on accuracy and efficiency
- Coordinated with other departments through email and phone communication to resole customer issues
- Provided high quality customer service by actively listening, trouble shooting and ensuring prompt resolutions
Nanny at Child care provider (2022-08 – 2023-06)
- Created and maintained a safe and nurturing childcare environment ensuring well being and development
- Supported learning by educating and engaging with children through age appropriate activities and play
- Prepared meals, sanitized toys and surfaces and maintained a clean and organized environment
- Partnered with parents to understand and meet individual needs
Shift Leader at Firehouse subs (2021-10 – 2022-06)
- Supervised and supported a team of employees, delegating task and maintaining smooth shirt operations
- Acknowledged and greeted guest, handled cash/credit transactions and customized food orders
- Motorized sales and performance goals providing feedback to team members to meet targets
- Resolved customer concerns quickly and effectively to ensure positive dining experiences
Covid Screener at Engagemed (2021-04 – 2021-11)
- Worked in float pool, rotating across multiple clincins to support covid -19 safety protocols
- Screened 30 patients and all members of staff per shift by taking temperature and following scripted health questionnaires
- Determined entry by eligibility and escalated cases to nursing staff when necessary
- Maintained professionalism, empathy and accuracy while ensuring compliance with public health standers
Cashier at Krogers (2020-03 – 2021-04)
- Operated POS systems to complete sales transactions accurately and effectively
- Assisted customers at check out and self served areas, answering questions and resolving concerned s
- Coordinated with store departments to provide product information and direct customers appropriately
- Promoted the kroger loyalty program enrolling 140 customers by explaining benefits and offers
- Delivered excellent customer service while ensuring items were scanned and proved correctly
