Youth & Family Engagement Team Lead at Faith-Based Organization (Present)
- Lead and support a youth-focused engagement team, coordinating volunteers, schedules, and weekly programming in a structured environment.
- Assist with organizing and overseeing a hospitality team responsible for welcoming visitors and families and creating a supportive, inclusive experience.
- Coordinate weekly follow-up with visitors and families to provide connection, information, and clear next steps.
- Assist in planning, organizing, and facilitating New Partner Training sessions, including scheduling, communication, materials, and team coordination.
- Collaborate with leadership to maintain consistent engagement processes, documentation, and accountability across teams.
Credentialing Specialist II at Sentara Medical Group (2022-01 – Present)
- Coordinate onboarding, verification, and documentation processes in compliance with NCQA, state, and federal requirements.
- Serve as a primary point of contact for internal stakeholders and external partners, resolving issues and ensuring timely follow-up.
- Maintain detailed tracking systems for licenses, certifications, renewals, and deadlines across multiple entities.
- Prepare reports and documentation for audits and committee review.
- Train and support new staff on procedures, workflows, and documentation standards.
Administrative Secretary – Risk Management at Sentara Healthcare (2020-03 – 2022-01)
- Supported leadership with coordination of sensitive documentation, correspondence, and reporting.
- Served as a departmental resource for reporting systems and process guidance.
- Maintained confidential records with discretion and sound judgment.
- Provided clerical and administrative support including scheduling, correspondence, and record management.
Operations Coordinator – Division of Hospital Medicine & Palliative Care at Sentara Medical Group (2017-10 – 2020-03)
- Coordinated administrative operations including scheduling, reporting, payroll processing, and onboarding.
- Supported leadership teams and served as liaison between professionals and departments.
- Maintained records for training, certifications, and required education.
- Functioned in a lead administrative role, supporting and guiding staff.
Administrative Support / Credentialing Coordinator at Bayview Physician Services, PC (2015-03 – 2017-10)
- Coordinated application review, verification, and documentation processes.
- Monitored compliance requirements, expirations, and renewals.
- Responded to inquiries and provided scheduling and administrative support.
Administrative Secretary – Division of Hospital Medicine & Palliative Care at Sentara Medical Group (2011-01 – 2015-03)
- Provided office management and cross-coverage for multiple offices.
- Processed payroll, billing, reimbursements, and meeting coordination.
- Tracked licensure, certifications, and expirables.
Senior Patient Account Representative at Sentara Healthcare (2006-09 – 2011-01)
- Provided customer service support to individuals and families regarding accounts, insurance, and financial assistance.
- Assisted with applications, documentation, and payment arrangements.
- Trained new staff and supported departmental meetings and evaluations.
