Mia Taylor

Dedicated and detail-oriented remote Client Care Coordinator with a background in telehealth private practice settings. Proven experience in appointment scheduling, insurance credentialing, and managing sensitive client communications with empathy and discretion. Holds a background in social work with hands-on experience supporting underserved populations, including individuals experiencing homelessness.

Brings excellent interpersonal skills and a passion for delivering compassionate, client-centered care in both virtual and in-person environments.

Remote Client Care Coordinator - Growth Space, PLLC - Remote

(2025-05)

• Serve as a liaison between clients, clinicians, and external providers to ensure continuity of care and smooth communication.
• Scheduled and coordinated client appointments across multiple providers, ensuring efficient calendar management and timely service delivery.
• Conduct insurance credentialing process for clinicians with private and public payers.
• Utilize SimplePractice to track appointments, intake documents, and clinician availability.
• Handle billing processes, including invoicing clients, submitting insurance claims, and verifying client benefits.
• Respond to client inquiries via email and phone, providing support with scheduling, insurance questions, and general information in a professional and empathetic manner.

Housing Process Coordinator/Intern - Reynolds Home

(2024-06 - 2025-05)

• Utilize and update programs such as Stripe and Neon.
• Conduct an initial assessment and develop a support plan that will help to assist each person receiving Housing Support Services address.
• Cultivate relationships with landlords, property managers and owners who are to provide housing for participants.
• Positively represent Reach for Resources, Housing Support Services, and each person's needs.
• Effectively work with case managers, economic assistance programs, El Paso County Housing Assistance teams, community professionals, and other service providers to ensure that services are being coordinated.

Case Worker Intern - The Opportunity Center for The Homeless

(2024-05 - 2024-06)

• Provide services in a culturally competent manner
• Conduct initial needs assessments and follow ups
• Provide a high level of confidentiality and discretion
• Identify and assess housing opportunities for residents
• Assist with guidance to federally funded benefit resources
• Document patient information and organize in correct files

Barista - Starbucks

(2023-09 - 2024-06)

• Prepare beverages and food items as ordered
• Perform opening and mid-day duties according to assigned checklist
• Demonstrate teamwork skills by assisting co-workers
• Ensure efficient and quick delivery of beverages
• Maintain a clean and professional working environment

Master of Science - Social Work - University of Texas at Arlington (2024-08 - 2025-12)

Bachelor of Science - Social Work - Our Lady of The Lake University (2021-08 - 2024-08)