Concierge - Tribute at Blackhill - Germantown, Md
(2023-03)
- Managed incoming calls from customers seeking information or assistance.
- Provided exceptional customer service at all times in order to exceed expectations.
- Recorded guest comments or complaints, referring customers to managers when necessary.
- Ensured that all customer complaints were addressed in a timely fashion.
- Managed the day-to-day operations of the concierge desk.
Service Cashier - Euro Motors Mercedes - Germantown, Maryland
(2022-04 - 2022-10)
- Maintained cleanliness of checkout area throughout shift including wiping down countertops and cleaning equipment as needed.
- Resolved customer complaints in a timely and professional manner.
- Followed all safety protocols while handling money.
- Accurately handled cash, credit card, debit card or other payment methods according to established procedures.
Receptionist - Rosenthal Acura - Gaithersburg, MD
(2014-06 - 2018-09)
- Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to specific destinations.
- Operated telephone switchboard to answer and forward calls.
- Maintained reception area in orderly manner to provide visitors with first impression of the company.
- Met incoming customers professional approach and provided friendly, knowledgeable assistance.
- Handled cash and credit card payments with accuracy.
- Operated multi-line phone system efficiently while managing high call volume.
Receptionist Manager - Darcars Toyota - Rockville, Md
(2013-10 - 2014-03)
- Collaborated with receptionists and management to improve quality and efficiency of office tasks.
- Established work procedures and schedules to organize daily work of administrative staff.
- Interviewed, onboard, developed, and oversaw daily activities for 12 clerical and administrative office personnel.
- Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
- Coordinated meetings with other department managers and served as main liaison for sales and engineering staff.
- Worked with coworkers to complete tasks.
Concierge - Ingleside at King Farm - Rockville, MD
(2012-02 - 2013-03)
- updated the front desk's concierge book on a daily basis so that visitors could access the most relevant information.
- Answered department telephone within 3 rings, using the appropriate salutations and telephone atiquette.
- Monitored life line system, respond to emergencies by calling 911 and writing incident reports as required.
Receptionist - Darcars 355 Toyota - Rockville, md
(2004-12 - 2012-02)
- Assisted in resolving customer complaints and disputes.
- Welcomed guest and clients in an upbeat and friendly manner.
- Responded to telephone inquiries from clients, vendors and public.
- Answered and directed incoming calls using a multi line system.
- Ensured reception area was clean at all times and stocked with necessary supplies.
