Mian Kashif

Handled a high volume of customer inquiries via email while performing accurate data entry. Responded to customer requests, assisted with deposits and withdrawals, coordinated with internal teams, and ensured prompt resolution of customer issues while maintaining a high level of customer satisfaction.

Senior Customer Support Specialist - 1x Ставка - Nizhnekamsk

(2023-02 - 2026-03)

• Handled a high volume of customer inquiries via email while performing accurate data entry.
• Responded to customer requests, assisted with deposits and withdrawals, coordinated with internal teams, and ensured prompt resolution of customer issues while maintaining a high level of customer satisfaction.

Customer Support Supervisor - Waried Telecommunication - Faisalabad, Pakistan

(2020-03 - 2023-01)

Managed a team handling customer complaints, resolving 150–200 daily inquiries via email and phone with a focus on de-escalation and customer satisfaction.

• Developed and maintained a comprehensive complaint tracking system to streamline issue resolution processes.
• Collaborated with cross-functional teams to address technical and service-related issues, reducing complaint resolution time by 20%.
• Conducted regular training for staff to improve communication and problem-solving skills, enhancing overall customer experience.
• Reported complaint trends and resolutions to senior management to inform service improvements.

complaint operator - Radio faisabad - Faisalabad, Pakistan

(2019-02 - 2019-06)

Managed listener complaints, addressing 100–150 daily inquiries via email, phone, and social media, ensuring timely resolution and high listener satisfaction.

Master - Critical Media - Национальный исследовательский университет «Высшая школа экономики» (2025) Moscow

Master - Mass Communication - Allama Iqbal open university (2018)