Micaela Morgan

I am a registered medical assistant. I possess over 20 years of clinical and administrative experience. I would like to be able to obtain a remote position that would utilize my strong skill set. I enjoy working with patients by providing resources and helping them navigate the health care system.

I possess strong communication and customer service skills and am very efficient. I am very resourceful and work well independently but also enjoy working in a team environment when necessary. I am a great team leader as far as encouraging and empowering people, by bringing out the best in them.

I enjoy learning new things and I am a very flexible person and accustomed to frequent change. For me challenges are welcomed opportunities.

Clinical Support Coordinator - TRA/DINW Radiology - Puyallup, WA

(2022-10 - 2026-05)

As a Clinical Support Coordinator in charge of the Diagnostic Mammography modality. I assist the radiologist and mammography technicians by obtaining correct imaging orders, and pertinent clinical information needed for the exams being performed from several outside EHR systems. I managed the mammography schedule and made changes when it became necessary.

I worked closely with our breast biopsy coordinator by assisting with obtaining and verifying orders. I oversaw the process of obtaining and validating prior images for our patients. I have become proficient in using the digital image management software (PACS) as well as several EMR's (EPIC, ONCOR.) I also work with our ultrasound team coordinating care when necessary.

While working independently I have also fostered great working relationships with other clinical staff. I have also fostered great working relationships with outside providers and their staff members by assisting them when ordering imaging exams and assisting with clinical orders. I also coordinate care with several hospital systems as well as other healthcare specialists assisting with follow up patient care.

Corporate Health Clinic Setup - Phillips 66/ Conoco Phillips Memorial Herman - Houston, TX

(2017-01 - 2017-12)

During my time at Memorial Hermann, I was chosen to open and set up our corporate health clinics. Some of my duties were ordering supplies setting up rooms and working with vendors. I worked administratively creating new processes including pre certifications, prior authorizations, patient coordination and referrals. I filled in clinically as needed throughout the clinics as well

Medical Assistant (Internal Medicine-Urgent Care) - Memorial Hermann Medical Group - Katy, TX

(2015-05 - 2017-12)

I was a clinical lead for my clinic and duties included assisting physician in many aspects of patient care including assisting with patient exams, also providing clinical support with all in office procedures such as, Incision and drainage as well as joint injections, wound care. I performed ECG, Pap Smears, pregnancy tests phlebotomy and specimen processing. I also possess a thorough knowledge of Immunizations as well as oral and injectable medications.

I created action plans for our asthmatic and diabetic patients with our physicians. I was responsible for the maintenance of immunizations and injectables, Scheduling appointments, insurance verification, coordinating specialist referrals, prior authorizations, coordinating in patient admits Pre-Certifications and scheduling all radiological and outpatient procedures. I oversaw the quality and patient care follow up systems needed for meaningful use credits, as well as developing medical supply ordering processes.

I facilitated meetings and worked closely with physicians in areas of scheduling and coverage. I also learned and possess strong skills utilizing EMR systems (CARE 4) (Athena).

Medical Assistant (Internal Medicine) - Banner Health - Greeley, CO

(2014-03 - 2014-07)

Duties included assisting physician in many aspects of patient care including, assisting with patient exams, also providing clinical support with all in office procedures such as, Incision and drainage as well as joint injections, wound care. I performed ECG, Protimes, spyrometry, phlebotomy and specimen processing. I also possess a thorough knowledge of Immunizations as well as oral and injectable medications.

I was responsible for the Patient drug assistance programs, coordinating specialist referrals, Pre-Certifications and scheduling all radiological and outpatient procedures. I was in charge of the quality and patient care follow up systems as well as developing medical supply ordering processes. I also learned and possess strong skills utilizing EMR systems (Nex gen)

Clinical Associate MA (Internal Medicine) - Advocate Health - Mundelein, IL

(2011-08 - 2013-09)

Duties included assisting physician in many aspects of patient care including assisting with GYN exams, pediatric exams, also providing clinical support with all in office procedures such as endometrial biopsies and ortho splinting, Incision and drainage as well as joint injections. I performed ECG, holter monitors, spyrometry, phlebotomy and specimen processing. I also possess a thorough knowledge of Immunizations as well as oral and injectable medications.

I was responsible for the Patient Drug assistance programs, Coordinating specialist referrals, Pre-Certifications and scheduling all radiological and outpatient procedures. I was in charge of the quality and patient care follow up systems as well as developing medical supply ordering processes. I also learned and possess strong skills utilizing EMR systems (Allscripts Clinicare).

Community Care Plan Coordinator - Southern Piedmont Community Care - Concord, NC

(2011-03 - 2011-06)

Responsibilities in this position included, managing staff and their time and labor, implementing training for staff, performing workflow analysis and improve current processes. As the coordinator I was responsible for creating and fostering relationships between physicians and other clinical partners providing care to our indigent patients. I was responsible for maintaining the program's budget and providing the necessary reports for our program such as patient performance measures.

I managed our program and worked closely with the social services.

Clinical Coordinator- Medical Assistant - Cabarrus Community Health Center - Concord, NC

(2009-10 - 2011-03)

Duties included assisting the medical director by being a liaison between the front and back office. I created and maintained physician schedules, call schedules as well as other clinical staff schedules. I was responsible for the physician staff certifications and educational reimbursement needs.

I was the one responsible for fostering and maintain outside vendor relationships. Under the medical director's guidance I assisted in implementing new clinical processes and protocols improving our clinical performance. I implemented several programs in to our clinic such as mental health, diabetes education and pharmacy services.

I worked closely with the clinical staff in process improvement and EMR (e clinical works) education. I have a very strong EMR skill set as far as creating templates and improving work utilizing the application. In the back office setting I am proficient in performing ECGs, phlebotomy, vital signs, injections, immunizations and lab specimen collection and processing

Medical Assistant - Springfield Family Physicians - Springfield, OR

(2007-06 - 2009-09)

Duties included assisting physician in many aspects of patient care including assisting with GYN exams, pediatric exams, also providing clinical support with all in office procedures such as Circumcisions, Colposcopies, Endometrial biopsies and Ortho castings. I performed ECG, Stress testing, holter monitors, spyrometry, Phlebotomy and specimen processing. I also possess a thorough knowledge of Immunizations as well as oral and injectable medications.

I was responsible for the Patient Drug assistance programs, Coordinating specialist referrals, Pre-Certifications and scheduling all radiological and outpatient procedures. I also possess strong skills using an EMR (e clinical works) system.

Medical Assistant (Family Practice) - Elkhart General Hospital-CFP - Elkhart, IN

(2000-02 - 2007-05)

Duties included assisting physician in many aspects of patient care to include assisting with GYN exams, Pediatric exams, providing clinical support with all in office procedures. I performed ECG, Stress Testing, Iontophoresis, Injections and I posses a thorough knowledge of Immunizations. I was responsible for the Patient Drug assistance programs, insurance referrals, Pre-Certifications, scheduling all radiological and outpatient procedures.

My supervisory responsibilities included supporting back office staff and maintaining schedules as well as coordinating staff trainings. I was in charge of ordering all supplies for the clinic, maintaining all inventories while ensuring that the costs fell within the prescribed budget. I was the supervisor for the VFC immunization program and I served on the customer service board for EGH hospital.

Medical Assistant (Internal Medicine) - Scripps Health Care -CML - El Cajon, CA

(1996-07 - 1999-07)

Duties included coordinating patient care, assisting physician with medical procedures to include GYN exams, Pediatric exams and vital signs. I performed ECG, Spyrometry, Injections and immunizations. I was responsible for the VFC immunization program, ordered all immunizations and kept clinical logs and attended all VFC educational meetings. I performed medical reception duties and coordinated the specialist referrals.

Diploma - Surgical Tech - Nevada Career Institute (1996 - 1997)

General Education Diploma - Granite Hills High School (1989 - 1991)