Micaela Nunez

Results-driven operations and healthcare professional with 3+ years of experience managing workflows, leading teams, and optimizing service delivery in healthcare and business environments. Proven ability to improve efficiency, enhance patient and client satisfaction, and maintain compliance with HIPAA and EHR systems. Experienced in staff training, financial coordination, and cross-functional communication.

Currently pursuing a Bachelor's in Human Resource Management with a focus on leadership and organizational development.

Operations Manager - Marie's Housekeeping - Ocala, FL

(2022-01)

• Oversee daily operations including scheduling, client management, and service coordination
• Manage customer relationships to ensure high satisfaction and retention
• Implement process improvements to increase efficiency and productivity
• Handle invoicing, expense tracking, and financial organization
• Train and onboard staff, establishing performance expectations
• Resolve client issues and maintain professional communication

Lead Patient Care Coordinator - AdventHealth - Ocala, FL

(2021-08 - 2023-05)

• Supervised front-office operations and patient coordination workflow
• Trained staff on EPIC and CERNER systems
• Improved communication between patients, providers, and insurance teams
• Managed scheduling to optimize patient flow
• Ensured HIPAA compliance and accurate health records
• Supported billing accuracy through CPT coding and chart review

Family Engagement Liaison - Marion County Public Schools

(2023-04 - 2025-09)

• Led engagement initiatives improving communication and satisfaction
• Developed outreach strategies and improved program effectiveness
• Coordinated meetings and managed communications
• Analyzed programs and implemented improvements

Optical Lab Technician - Ritz & Johnson Eyecare

(2021-04 - 2021-08)

• Ensured accuracy in lens production and prescription verification
• Improved efficiency through quick skill development

Sales Associate - American Eagle Outfitters

(2019-10 - 2021-04)

• Delivered customer service and trained new employees

Bachelor of Science - Human Resource Management - Western Governors University (2027-02)

High School Diploma - Westport High School