Micah Jalloh

If given the opportunity, I can maximize my abilities and demonstrate my project management, organizational, and data analysis skills. I am also confident that my problem-solving, exceptional communication (written and oral), policy analysis, project management, and critical thinking skills will be a valuable asset as a Privacy & Compliance Operations Lead.

Epic Credential Trainer - Jefferson Health CSI - Philadelphia, PA

(2020-11)

Trained end-users in the classroom but primarily virtually. Trained new end-users and super-users (domestic and international) to ensure proficiency with the HER-System. Supported and analyzed the revenue cycle (HB, PB, and SBO) and HIM workflow.

Trained the organization's privacy officers and compliance specialist regarding healthcare and HIPPA policy. Knowledge of the software as well as changes to quarterly upgrades. Consistently troubleshoot system problems, sought out resolutions and workarounds during training until the issue is addressed.

Trained newly hired credentialed trainers in the client's workflow. Proficient in using and navigating Workday as an admin. Trained staff on using the LMS, PeopleSoft. In the absence of an Instructional Designer, assisted in updating training material.

Ability to conduct self-directed research to uncover problems in Medicare payments made to a variety of provider types, including physicians, suppliers, and hospitals. Collaborated with analysts and IDs to identify issues, make recommendations, and improvements to the workflow. Familiar with the uPerform HER System integration.

Epic Junior Trainer - Jefferson Health / CSI Companies - Philadelphia, PA

(2020-02 - 2020-11)

Assisted credentialed or principal trainers during classroom session instruction and large-scale implementations. Worked diligently with Principal Trainer/Credentialed Trainer/ Instructional Designer to comprehend Revenue Cycle and HIM Applications workflows. Updated training documentation, user guides, and quick-reference tip sheets.

Provided at-the-elbow coaching, handled help desk inquiries, and troubleshoot basic workflow questions for hospital staff and vendors. Trained staff on using the LMS, PeopleSoft. Proficient with placing tickets for ServiceNow.

Legislative Tracking Intern - Office of Planning and Budget (GA) - Atlanta, GA

(2014-01 - 2014-05)

• Provide the Governor with policy-making assistance to determine strategic and tactical plans for the state budget.
• Attend legislative committee meetings (in both the House and the Senate), document, and enter information into a legislative system that is shared with OPB analysts.
• Thorough knowledge of legal research tools such as LEXIS.
• During my internship, developed a plethora of experience in policy research and evaluation.
• Worked diligently as a team and independently in a fast-paced environment.
• An ability to grasp complex regulations and procedures when analyzing policies.
• Ability to organize a case file, research violations, and accurately and thoroughly document all steps taken in project development.

Master of Public Administration - Kennesaw State University (2012-08 - 2014-05)

Bachelor of Art - Sociology - Indiana University of Pennsylvania (2004-08 - 2008-12)