Customer Experience Coordinator - T.J. Maxx - Roseville, CA
(2024-08 - 2026-02)
- Provided helpful and friendly customer service by handling difficult situations and resolving customer concerns.
- Processed all acceptable forms of transactions through Point of Sale system including cash, credit, and check payments.
- Supervised cashier associates in following proper front-end processes and the engagement sequence in promoting store branded credit card to increase higher customer visits as well as boost average purchase size.
- Ensured a safe, clean, and efficient front-end store experience for customers by putting away go-backs, communicating effectively with team members for finding price checks, and coordinating all employees scheduled lunches and breaks to be followed.
- Maintained current knowledge of store promotions and store policies for customer inquiries.
Operations Assistant Manager - Dollar Tree - Citrus Heights, CA
(2023-07 - 2024-08)
- Prepared end of day business deposits while balancing all cash register tills and the store safe accordingly.
- Performed all opening and closing duties in the absence of the Store Manager.
- Maintained all areas of the store to follow company standards with consistent store recovery.
- Promptly attended and identified any change conversions for cashier associates during the customer checkout process.
- Monitored all employees to ensure cash handling practices and guidelines are followed at all times in protecting company assets.
- Aided in the monthly training and development of employees regarding workplace safety and best methods when serving customers.
- Assisted with merchandising the sales floor.
Administrative Coordinator - Marshalls - Roseville, CA
(2021-09 - 2023-07)
- Performed daily cash office functions such as balancing register tills, counting coin/bill currency, fulfilling change orders, and preparing business day deposits.
- Took an active role in the hiring process (scheduling interviews, conducting reference checks, etc.) and in the onboarding process of new associates.
- Maintained associate personnel files according to company guidelines.
- Supported and responded to associate coverage needs in service areas for a positive customer experience.
- Partnered with management on associate training needs to increase effectiveness.
Merchandise Coordinator - Marshalls - Citrus Heights, CA
- Executed merchandise presentation plans and priorities for the Men and Kids departments.
- Supported and participated in store shrink reduction goals.
- Trained fellow associates on how to properly merchandise the sales floor according to company standards.
- Engaged with customers on the sales floor in a friendly manner while informing them about the benefits of applying for the TJX Rewards credit card.
Cashier/Sales Floor Associate - Dollar Tree - Citrus Heights, CA
(2018-07 - 2021-02)
- Greeted customers while quickly determining their needs on a daily basis.
- Operated cash register with manual dexterity and counted money in the till before and after shift.
- Replenished merchandise according to store layout.
- Answered incoming telephone calls promptly and addressed product availability to customers.
- Alerted customers of weekly sales items and promotions through in-store announcements.
- Performed cleaning duties as assigned such as floor sweeps, store recovery, and sustaining a clean work environment.
Front-End Supervisor - Ross Dress for Less - Roseville, CA
(2016-05 - 2018-04)
- Helped customers with questions and complaints in person and via telephone.
- Performed routine work at cash register with speed and proper hand-eye coordination techniques while processing all cash, credit card, and check payments accurately.
- Provided training and supervision of all sales associates regarding operational front-end store policies, procedures, and individual performance metrics.
- Maintained a safe and organized store by placing return merchandise to designated areas to improve sales and customer satisfaction.
- Ensured the prevention of increased shortage trends by visible presence near cash register checkout lines.
- Cross trained in other departments to increase business operations such as Fitting Room Attendant and Store Protection Specialist requiring to stand for entire shift.
Crew Member - Wendy's - Roseville, CA
(2015-04 - 2015-09)
- Submitted customer orders at cash register with attention to detail, speed, and accuracy.
- Aided with stocking food items, condiments, and dining utensils in an organized fashion.
- Took the initiative to find extra tasks to support team when scheduled duties were completed.
- Performed cleaning duties in the restaurant dining area/kitchen/restrooms and disposed of trash and waste when needed.
- Prepared quality products with appropriate food portioning and presentation while following safety, health, and sanitation practices.
