Event Operations Manager - GCG
(2025-11)
Client Assignment: IVBM | Professional Healthcare Events
- Independently manage on-site delivery of professional healthcare events, coordinating venue operations, audiovisual teams, catering, speakers, client representatives, registration, and event support personnel.
- Conduct pre-launch readiness reviews of meeting rooms, materials, signage, vendor commitments, staffing, and production requirements, resolving gaps before attendee arrival.
- Serve as the primary on-site coordination point for live issues, schedule changes, vendor exceptions, and client needs, exercising independent judgment to protect program execution and attendee experience.
Independent Business Operations & Project Consultant - STNB Collective - Charlotte, NC
(2023-01)
Concurrent independent consulting
- Advise small businesses and project-based organizations on operating structure, process standardization, project execution, vendor coordination, and client delivery across retail, wellness, professional-services, and experience-led environments.
- Convert loosely defined priorities into executable workstreams by clarifying requirements, mapping dependencies, establishing ownership, and maintaining structured follow-through across clients, vendors, and contributors.
- Build lightweight governance mechanisms including project plans, trackers, checklists, communication routines, and operating frameworks that replace informal execution with clear expectations and accountability.
- Standardized core operating practices for a boutique retail client across inventory, vendor coordination, service offerings, VIP appointment experiences, landlord relations, marketing tactics, and event concepts.
- Supported high-visibility client engagements through Cargo & Co., including an approximately 40-guest executive retreat during the U.S. Open and a three-room corporate rebrand launch for approximately 350 attendees, coordinating budgets, vendors, guest movement, facilities, and live issue resolution.
Manager, Strategic Accounts & Operations - Ashley Furniture Industries - Charlotte, NC
(2021-07 - 2022-12)
Business Execution & Process Improvement
- Operated across strategic accounts, operations advisory, process improvement, and special projects for an emerging business line, aligning customer operations, internal teams, external providers, technical resources, and leadership without formal authority.
- Diagnosed a receiving-capacity bottleneck and proposed a new operating model that decoupled inbound arrival from immediate unloading, allowing the operation to absorb greater volume while reducing associated detention expense by approximately 50%.
- Led implementation across 20+ stakeholders and 50+ trailers, aligning customer plant, yard, dock, account, transportation, and leadership participants around operating requirements and execution changes.
- Identified reporting and visibility needs, communicated requirements to dedicated analytics resources, and interpreted Power BI dashboards and KPI reporting to monitor performance, exceptions, and implementation issues.
- Supported transportation-management-system rollout by gathering user feedback, translating operational needs for technical teams, tracking implementation issues, and helping business users adapt to revised workflows.
- Coordinated process alignment across five sites and supported a Spanaway-Tacoma facility transition.
Senior Account Coordinator - C.H. Robinson - High Point, NC
(2014-04 - 2021-07)
Progressed from Operations Representative and Account Coordinator
- Advanced from entry-level operations into senior account coordination supporting high-volume enterprise accounts and increasingly complex cross-functional operating requirements.
- Served as the operational counterpart to account management, triaging high volumes of requests and exceptions, clarifying requirements, coordinating owners, and escalating risks before they affected service commitments.
- Supported the launch and scale-up of a major enterprise account into a multimillion-dollar program, developing detailed knowledge of customer workflows and identifying opportunities to improve execution.
- Gathered business and user requirements for EDI integration and broader Navisphere adoption, documented operational needs, relayed them to technical teams, and supported user adoption through site visits and frontline workflow understanding.
- Supported a major client transition to a new operating model by closing unresolved operational items, supporting knowledge transfer, and preparing stakeholders for new responsibilities and processes.
- Mentored and provided operational guidance to 15+ employees over time and collaborated with operations management on broader best practices, onboarding, process consistency, and adoption.
