Michael Bacolcol

Accomplished operations and healthcare administration professional with more than 24 years of progressive leadership experience spanning healthcare support services, hospitality operations, customer service management, and organizational administration. Demonstrated success in managing complex operations, leading multicultural teams, ensuring regulatory compliance, and delivering exceptional service outcomes in highly regulated and fast-paced environments. Currently serving as Assistant Administrator for a licensed Adult Residential Facility (ARF), supporting executive leadership in the administration of facility operations, regulatory compliance, staff supervision, workforce planning, resident services coordination, quality assurance, and documentation management.

Experienced in collaborating with Community Care Licensing, Regional Centers, healthcare providers, pharmacies, and interdisciplinary teams to ensure compliance with California regulations and the delivery of high-quality resident care. Possesses extensive expertise in operational management, employee development, performance improvement, process optimization, risk management, and stakeholder engagement. Recognized for the ability to build effective teams, implement organizational policies, improve operational efficiency, and maintain high standards of accountability and service excellence.

Complements operational leadership experience with analytical capabilities developed through professional training in data analytics, including data interpretation, reporting, performance monitoring, and business intelligence tools. Combines strong business acumen with a commitment to continuous improvement, strategic problem-solving, and organizational success. Known for professionalism, adaptability, sound judgment, and the ability to successfully lead and support operations across healthcare, residential care, and international hospitality environments.

Assistant Administrator | Healthcare Operations & Regulatory Compliance - Fair Oaks Manor III

(2024-10)

Assist in the daily administration and operation of a licensed Adult Residential Facility (ARF), supporting regulatory compliance and quality resident care.

• Coordinate staff scheduling, attendance tracking, and shift coverage to ensure adequate staffing levels and operational continuity.
• Maintain resident records and documentation, ensuring accuracy, confidentiality, and compliance with California Community Care Licensing requirements.
• Assist with incident reporting, documentation review, and follow-up activities to support risk management and regulatory compliance.
• Conduct resident file audits and support quality assurance initiatives to maintain compliance with licensing standards.
• Coordinate employee onboarding documentation, training records, and certification tracking.
• Communicate with residents' families, healthcare providers, pharmacies, and external agencies regarding administrative and care-related matters.
• Assist with medication documentation reviews and monitoring of Medication Administration Records (MARs).
• Support facility inspections, licensing reviews, and corrective action planning.
• Coordinate vendor services, inventory management, and general administrative operations to ensure efficient facility performance.

Cruise Line Bar Operations Specialist - International Cruise Industry

• Managed high-volume bar operations serving diverse international guests in a luxury cruise environment
• Trained and supervised junior bar staff in service standards, safety, and efficiency.
• Controlled inventory, reduced waste, and maintained cost efficiency in fast-paced operations.
• Ensured compliance with HACCP food safety and international service standards.
• Delivered consistent high-end guest satisfaction under pressure-driven environments.

Hospitality / Bar Operations - Hospitality/Onshore

• Delivered bar service in a high-traffic hospitality environment.
• Assisted in operations, cash handling, and guest service delivery.
• Supported team coordination and service quality improvement.

Associate Degree - Business Administration - International American University (IAU) (2028)