Michael Berlin

Customer-focused and dependable undergraduate with experience in customer support, front desk operations, and administrative tasks. Comfortable assisting customers in person, by phone, and through email, and committed to staying organized, reliable, and helpful in a team environment.

Customer Service Associate at UC San Diego Transportation Services Department (2023-09 – 2024-06)

• Assisted customers in person, by phone, and through email with parking, transportation, and permit-related inquiries.
• Resolved customer concerns by identifying issues, explaining policies, and providing effective solutions.
• Managed front desk operations while creating a welcoming experience for visitors.
• Processed transactions and completed administrative tasks, including maintaining records and departmental documentation.
• Balanced customer service responsibilities with administrative support throughout daily operations.

Bachelor of Arts in Urban Studies and Planning – University of California, San Diego

High School Diploma – Fusion Academy, Mission Viejo