General Manager October 2022 – Present
Magna Hospitality; The Hayes Street Hotel
- Developed training and onboarding guidelines in order to improve KPI measurements and improve retention
- Exceeding 2023 GOP by 3.9 points YTD.
- Implemented pre-shift audits resulting in an increased GSS of 7.3 points vs STLY, leading the portfolio
- Oversaw $230K in Capital Expense repairs in 2023
- Created a annual training schedule to ensure all requirements are up to date and tracked accordingly
- Brought Rooms CPOR in line by training department heads in expense management
- Reduced Comp F&B CPOR to 20% below budget by establishing a more cost-effective offering
- Increased incremental revenue through better pricing and an improved revenue split with 3rd party services
- Currently revitalizing F&B offerings by introducing food offerings as well as live entertainment
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General Manager April 2021 – October 2022
Aimbridge Hospitality; Element Nashville Vanderbilt West End
- Increased GOP by 10 points within 2 months and 20 points within 4 months through proper expense management
- Exceeded STR expectations by 5 points in RPI in 2021 and on pace by 7 points in 2022
- Developed training for the rooms division to establish consistency in quality
- Identified underperforming corporate rates to increase the average daily rate by $15 from April to August
- Retrained a struggling front desk staff on hospitality basics, problem solving, and rooms coordination
- Reopened the brand’s breakfast concept from scratch
- Increased service standards with top accounts including a $1.2 million healthcare account
- Managed a newly opened property during a pandemic while maintaining profitability and guest satisfaction
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Opening General Manager May 2018 – April 2021
Sun Development, Cambria West Orange
- Responsible for all aspects of opening a hotel including continuous reporting of project updates, purchasing of all supplies, implementing brand standards, hiring of staff, training, and the opening sales effort
- Established a program for effective training to ensure service standards and competencies were met
- Oversaw a 127 room upscale hotel will a full-service restaurant/bar and 2000 sq ft of meeting space
- Prepared the operating budget and marketing plans for 2019 and 2020
- Returned an average GOP of 47% to ownership in 2019; first year of operation
- Achieved a 98% score during 2019 QA and repeated at 98% for 2020 for all aspects of the property
- Oversaw all property level tasks for human resources, accounting, and payroll.
- Managed the asset during the COVID-19 pandemic from a majority furloughed staff with 12% occupancy to 70% with most staffing returned, returning an average of 42% GOP to ownership
- Developed leaders in all operating departments, most of whom were first time department heads
- Maintained an overall guest satisfaction score within the top 5 percentile of the brand
Director of Rooms April 2017 – May 2018
Marshall Hotels, DoubleTree by Hilton Somerset
- Oversaw Front Office, Housekeeping, and Laundry; total staff of 57
- Increased property's ranking by 95 places within the DoubleTree portfolio
- Assisted in the 2018 budget process for labor and expenses of the rooms division
- Achieved a 99% score during October 2017 quality assurance for brand standards and 100% for cleanliness
- Increased experience scores by 10 points in the fourth quarter versus previous three quarters.
- Implemented a 'Model Room' program to increase the consistency of guest room set up and cleanliness
