Community Health Worker – RICMS at PATH | People Assisting the Homeless (2025-07 – Present)
- Supported team operations and workflow coordination during high-demand periods, ensuring continuity of care
- Provide intensive case management (RICMS) services to justice care–impacted individuals under PATH's contract with the Justice Care Opportunities Department (JCOD)
- Support high-acuity clients through housing stabilization and coordination across housing, behavioral health, benefits, and justice systems
- Manage a caseload of ~30 clients, supporting 60+ households annually through housing placement, eviction prevention, and stabilization
- Coordinate housing navigation, lease-up, landlord engagement, and placements
- Maintain documentation using HMIS and RICMS Care Management System (CMS)
- Provided staff coverage and supported day-to-day operations to maintain program stability
Housing Specialist / Case Manager (Homeless Prevention & Housing Programs) at PATH | People Assisting the Homeless (2022-05 – 2025-07)
- Managed full housing process from eligibility through lease-up, including unit outreach, landlord engagement, inspections, and move-in
- Delivered homeless prevention, problem solving, and time-limited subsidy services
- Coordinated with tenants and property management to resolve arrears and prevent evictions
- Supported rapid re-housing and relocation planning
- Maintained compliance and documentation in HMIS
- Supported onboarding and guidance for staff during high-demand periods
Case Manager / Housing Support Specialist at Telecare Corporation (2019-02 – 2020-07)
- Supported re-entry populations with housing stabilization, employment resources, and system navigation
- Coordinated behavioral health services, benefits, and community resources
- Assisted clients in securing and maintaining housing placements
- Maintained documentation and compliance standards
Case Manager / Housing Support Specialist at The People Concern | OPCC (2017-09 – 2018-08)
- Supported clients in securing and maintaining housing through structured case management
- Educated clients on lease agreements, housing processes, and financial responsibility
- Built relationships with landlords and service providers to support housing placement
- Connected clients to community resources for long-term stability
Case Manager / Housing Support Specialist at Step Up On Second (2017-04 – 2017-09)
- Provided housing support for individuals experiencing homelessness and mental health challenges
- Developed case plans focused on housing placement and stabilization
- Coordinated with internal teams and service providers to support client outcomes
Support Specialist at Various Organizations (Healthcare & Support Services) (2010 – 2023)
- Delivered client support, safety monitoring, and crisis intervention across healthcare and high-demand environments
- Managed high-pressure situations using de-escalation, problem-solving, and strong situational awareness
- Supported individuals with behavioral health needs through direct engagement and coordination
- Maintained effective communication and decision-making in fast-paced, client-facing settings
