Michael Cheong

Detail-Oriented Bartender with over 10 years of experience excelling in high-volume, fast-paced environments. Proven ability to maintain speed and accuracy during peak service hours while delivering an exceptional guest experience. Demonstrating a consistent track record of driving sales through high-quality service and efficient multitasking.

BASSET & ServSafe certified and committed to responsible alcohol service, operational efficiency, and maintaining a clean, organized bar under extreme pressure. Skilled in high-capacity beverage preparation and dedicated to providing seamless service in demanding hospitality settings.

Bar Manager/Head Bartender at The Parlour (2023-10 – 2026-02)

• Lead peak-hour bar service for 150+ guests, increasing nightly table turnover.
• Develop signature cocktails that drive new customer acquisition and beverage sales growth.
• Manage cash reconciliation, nightly closing procedures, and inventory counts with near-zero variance.
• Resolve guest concerns promptly to improve retention and online ratings.

Bartender at Rosebud / Carmines (2018-07 – 2020-03)

• Strengthened guest loyalty through relationship-building and high-quality service.
• Managed weekly inventory, vendor procurement, and product availability.
• Oversaw nightly closing operations in compliance with health and safety standards.
• Enhanced guest experience to drive repeat patronage.

Bar Manager/Bartender at Five Roses (2013-01 – 2018-07)

• Directed bar operations and staff scheduling to optimize service efficiency and labor costs.
• Increased bar traffic by 32% through targeted marketing and local promotions.
• Boosted beverage sales by 30% via themed events and seasonal cocktail menus.
• Reduced waste by 18% through improved inventory management and procurement processes.
• Improved average check size by 9% through menu pricing analysis.