Parts and Service Director - Gillman Subaru - San Antonio, TX
(2023-10)
Directed service operations, enhancing customer satisfaction and retention through effective management practices.
- Oversaw parts inventory management, ensuring timely availability and reducing lead times for service requests.
- Implemented strategic initiatives that increased operational efficiency and optimized workflow processes in service departments.
- Trained and mentored staff, fostering a culture of continuous improvement and professional development within the team.
- Led a team of technicians to enhance overall productivity and maintain high-quality service standards.
- Boosted department profitability with effective pricing strategies and cost control measures.
- Collaborated with sales team to drive revenue growth from parts and service operations.
Parts and Service Director Volkswagen - Ancira Automotive Group - San Antonio, TX
(2020-03 - 2023-10)
Directed fixed operations of 54-member group, driving services excellence, implementation of new programs and attainment of sales objectives and forecasts.
- Achieved and continually maintained above national average CSI scores.
- Negotiated vendors contracts and delivery schedules.
- Identified objectives of Ancira Group by analyzing feedback, observing consumers and collecting surveys.
- Cut expenses by 33% without cutting staff.
- Increased sales gross from 68% to 79% in 5 short months.
- Defined clear targets and objectives and communicated to other team members.
Fixed Operations Director Toyota / Ford - Wyatt Johnson Automotive Group - Nashville / Clarksville, TN
(2006-05 - 2020-02)
Direct fixed operations of 233-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
- Boosted staff loyalty and reduced turnover with introduction of innovative programs.
- Provided staff training, coaching and mentoring to ensure effective implementation of best practices and new policies or programs.
- Cultivated strong internal, customer and manufacturer relationships resulting in 41% gross profit growth while reducing expenses by 22%.
- Achieved and maintained CSI in the national top 5% continuously over 6 plus years.
Owner / General Manager - Goodyear Tire & Rubber Co - Clarksville, TN
(1991-05 - 2006-04)
Operated and managed automotive repair business.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Operated and managed automotive repair business, growing revenue from $344,800 to $529,000 in first year and to $786,000 within 10 years.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Directed business operations for 26-employee company doing $786,000 in yearly revenue.
- Managed day-to-day business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Optimized team hiring, training and performance.
Chief Warrant Officer W-2 - United States Army - Global
(1985-10 - 1991-04)
Prepared and maintained flight readiness standards both physically and mentally to ensure safe and effective operations of aircraft. Trained on all aspects of flight operations for both peace time and combat situations to ensure thorough accomplishment of all assigned missions.
- Analyzed intelligence reports to inform strategic decisions, contributing to successful mission outcomes.
- Integrated intelligence activities into other military operations, plans and programs.
- Trained and mentored personnel in combat operations and tactics.
