Michael Ganess

Entry-level IT professional with hands-on experience in hardware setup, system maintenance, and troubleshooting. Seeking to apply technical skills and customer-focused problem-solving in an IT support or help desk role.

IT Intern at High Tech High School (2019-07 – 2019-08)

• Maintained and repaired ~300 student Chromebooks, resolving hardware and software issues
• Reset and configured 240+ Dell desktop systems, including monitors and peripherals
• Worked independently in a fast-paced environment, ensuring devices were ready for student use
• Assisted in IT operations during a school transition, adapting to limited supervision

Lead Quality Assurance Tester (Volunteer) at Anime Last Stand (Roblox Game) (2025-04 – Present)

• Tested new features and identified bugs in a live game with 60,000+ weekly players
• Collaborated with developers and testers to ensure stable releases and balanced gameplay
• Reported issues with clear documentation, improving development efficiency
• Supported the onboarding of new testers by explaining testing procedures and workflows

Associate's Degree in Liberal Arts – Hudson County Community College (2021-08 – 2023-05)

Business Management – Pace University (2020-08 – 2021-06)