Michael Garbarino

Results-driven operations and project leadership professional with progressive experience in telecommunications, network design, quality assurance, and team development. Proven success leading cross-functional initiatives, improving operational performance, and driving quality outcomes across FTTH, PCFC, and HFC environments. Skilled in reporting and metrics analysis using extensive Tableau reporting access.

Proficient in Microsoft 365 for effective communication, documentation, and collaboration. Recognized for delivering projects on time while enhancing team productivity and quality.

Design Supervisor – Northeast Region at Charter Communications (2025-12 – Present)

• Lead Northeast Regional Design team operations, overseeing 400+ YTD miles of fiber/coax design and as-built work, 2,000+ completed jobs, and 100% QA/QC compliance with company standards.
• Partner with leadership and regional construction to improve performance through reporting, operational analysis, training, cost-saving initiatives, and 30-day submission compliance.
• Developed monthly design-construction reporting and Tableau-based performance analysis, increasing visibility into key metrics and reducing construction rejection rates from 15% to 2%.
• Manage project timelines, Bill of Materials, and forecasting while implementing designer performance standards and coaching to improve productivity, quality, and on-time delivery.
• Strengthened cross-functional collaboration by leading training sessions, expanding ISP tool knowledge, and building a SharePoint site for construction training materials, documentation, and resources.
• Supported a 9,000-unit power supply upgrade through vendor coordination and milestone tracking, backed by extensive OSP/ISP infrastructure design and implementation experience.

Designer III (Drafter) at Charter Communications (2023-02 – 2025-12)

• Consistently exceeded productivity expectations, achieving 111% YTD performance in network designs. Successfully Design/Asbuilt 800+ miles of Fiber/Coax.
• Created FTTH, PCFC, and HFC network designs using GIS drafting software with quality and readiness focus.
• Collaborated with leadership to improve design processes, compliance, and operational efficiency.
• Analyzed performance metrics to support process improvements and decision-making.
• Developed and delivered training to improve team knowledge and design consistency.
• Mentored team members with technical guidance and coaching.

TQA / Field Technician at Charter Communications (2016-02 – 2023-02)

• Supported service quality, customer satisfaction, and productivity through field service and quality auditing.
• Conducted quality audits to maintain standards and improve service consistency.
• Reviewed repeat reports to identify trends and drive corrective actions.
• Provided coaching and field guidance to improve technician performance and service outcomes.

Sales Supervisor at BestBuy (2012-01 – 2014-04)

• Began as Sales Associate in 2010, advancing through consistent sales performance to multiple Supervisor roles in Multi-Channel and Home Essentials.
• Managed training and development for a team of 15 employees, enhancing sales behaviors.
• Analyzed sales metrics to identify opportunities for margin growth.
• Provided coaching on sales techniques and product knowledge to improve team performance.

Business Administration in Business Administration – Monroe Community College (2006 – 2009)

Certificate in Agile Project Management – Southern New Hampshire University (2024 – 2025)

Program in Leadership Program – Charter Communications (2025 – 2026)