Assistant Manager - Carolina Wings & Rib House - Lexington, SC
(2017-12 - 2020-11)
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Carefully interviewed, selected, trained and supervised staff.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
Kitchen Manager - Moonshiners Patio Bar & Grill - Lexington, SC
(2013-06 - 2017-11)
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Server, Bartender, Host, Expo - Carolina Wings & Rib House - Lexington, SC
(2004-12 - 2013-01)
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted and maintained relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Carried out day-day-day duties accurately and efficiently.
- Adhered to social distancing protocols and wore face mask at all times.
