Michael Hyland

Experienced medical logistics professional with a proven track record in HIPAA-compliant delivery operations, chain of custody documentation, and healthcare supply chain coordination. Adept at optimizing multi-stop routes under time-sensitive conditions while maintaining strict accuracy and regulatory standards. Brings a unique combination of medical logistics expertise, inventory management, and independent operational discipline built across 15+ years in fast-paced environments.

Freelance Logistics / Independent Contractor - Self-Employed - Traverse City, MI

(2025-05)

• Manage multi-stop delivery routes with a focus on efficiency and on-time completion
• Coordinate time-sensitive logistics across multiple clients and locations
• Maintain consistent on-time performance and strong client satisfaction ratings
• Self-manage scheduling, route planning, and daily operations independently

Medical Logistics Coordinator - Aurora Long Term Care - Traverse City, MI

(2023-08 - 2025-09)

• Optimized delivery routes for efficiency, meeting strict deadlines in a fast-paced environment
• Maintained temperature control and proper labeling/packaging of all medical items according to HIPAA regulations

Medical Logistics Coordinator - Hometown Pharmacy - Traverse City, MI

(2021-08 - 2023-08)

• Coordinated timely and efficient pickups and deliveries of medical specimens, supplies, and equipment between healthcare facilities and laboratories
• Managed order intake, ensuring accurate details and clear communication with clients
• Documented all movements of medical items, including origin, destination, and condition, for comprehensive tracking and chain of custody
• Managed a high-volume workload handling over 100 deliveries per week

Operations / Logistics - Pets Naturally / Bayview Flooring - Traverse City, MI

(2016-03 - 2020-07)

• Inspected and approved incoming pet food and supply orders for quality and accuracy; managed showroom inventory and perishable product rotation
• Executed daily deliveries of flooring materials to residential and commercial accounts across the region
• Maintained accurate shipping and receiving records and managed warehouse organization

Medical Records Clerk - Mendocino Radiology - Ukiah, CA

(2007-04 - 2011-06)

• Meticulous in keeping all records and files organized and accessible for over 43,000 patients
• Retrieved required files and purged outdated files; followed all HIPAA regulations
• Scanned and uploaded medical records into electronic health record (EHR) systems