Outbound Packer – Singles at AMAZON (2021-09 – 2022-10)
Operated equipment and secured items for shipment while collaborating with team members to maintain productivity and quality standards.
- Operated equipment such as taping and dunnage machines correctly.
- Secured items with dunnage to protect them from damage during shipment.
- Worked together with fellow associates to ensure all resources needed to do the job sufficiently are provided.
- Built relationships with team members to improve productivity and quality.
- Collaborated with a variety of departments to ensure proper workflow and completion of product.
- Used safe lifting procedures to handle bulky and heavy items such as Ships in Own Container (SIOC) products.
- Applied labels (e.g., sp00 labels) to packages items in preparation for outbound shipping.
- Followed all health and safety procedures and act on them as needed.
Outbound Stow Associate at AMAZON (2020-08 – 2021-09)
Picked, scanned, and placed items into storage shelves in a fast and efficient manner while maintaining safety standards.
- Picked, scanned, and placed items into storage shelves in a fast and efficient manner.
- Maintained a minimum rate of scanning and putting away items (around 450 items an hour).
- Followed the correct procedures to operate equipment and machinery.
- Placed items into the correct shelving/slots/bins for storage that are moved by robots.
- Kept items in storage bins organized, with safety in mind.
- Built relationships with team members to improve productivity and quality.
- Collaborated with a variety of departments to ensure proper workflow and completion of product.
- Followed all health and safety procedures and act on them as needed.
Shift Lead Supervisor at BON APPETIT MANAGEMENT COMPANY/COMPASS GROUP USA, INC. (2016-01 – 2020-12)
Managed staffing, customer service, safety compliance, and financial operations for multiple associates while developing training materials.
- Improved staffing levels, customer service scores, safety practice adherence, and staff compliance to procedures and practices by ensuring employees had regular training.
- Aligned product orders and shipments to meet business needs.
- Managed all revenue streams and oversees the reconciliation and balancing of financials between Bon Appétit and Client.
- Assisted in the development of an operation manual used in the training of new associates, increasing new associate efficiency and decreased learning time by 30 days.
- Promoted a high involvement workforce while managing 15 or more associates at any time.
Route Technician at TERMINX (2013-01 – 2015-12)
Maintained and serviced route customers according to company standards while submitting daily service reports and assisting coworkers.
- Maintained and serviced all route customers according to company standards and procedures.
- Submitted daily service reports as required
- Kept management informed of any problems encountered on service routes
- Performed duties beyond normal responsibilities from time to time as needed
- Assisted other coworkers as needed at residential property
Inventory Specialist and Pro Desk Associate at HOME DEPOT (2008-01 – 2012-12)
Implemented BOPIS program, identified improvement opportunities, and maintained product PAR levels while earning national recognition.
- Implemented company's Buy Online Pickup in Store (BOPIS) program, followed up with customers to assess satisfaction and obtain feedback to improve results.
- Identified improvement opportunities and worked with operation team to implement solutions.
- Tracked and maintained product PAR levels in assigned departments.
- Nominated for the Orange Apron recognition program at the national level.
Computer Technician at COMPUTECH SERVICES (2000-01 – 2008-12)
Installed, maintained, troubleshot, and upgraded computer systems and networks for individuals and small businesses.
- Installed, maintained, troubleshoot, and upgraded computer software and hardware, personal computer networks, and peripheral equipment for individuals and small businesses.
- Marketed business utilizing word of mouth strategies and providing a high level of service.
