Michael Jordan

Reliable and detail-oriented professional with experience in gaming operations, security, customer service, and casino supervision. Proven ability to manage high-pressure environments, handle financial transactions accurately, and deliver excellent guest experiences.

Dual Rate Dealer / Casino Supervisor - Encore Boston Harbor - Everett, MA

(2026-04)

Supervise table game operations while ensuring compliance with gaming regulations and company policies. Support dealers by resolving game disputes, authorizing transactions, and maintaining efficient game flow. Deliver exceptional guest service and mentor dealers.

Table Games Dealer - Encore Boston Harbor - Everett, MA

(2023-06 - 2026-04)

• Operated table games, managed bets, and ensured accurate payouts.
• Delivered high-quality guest service.
• Handled chips and cash transactions with precision.

Security Control Room Operator - Encore Boston Harbor - Everett, MA

(2021-09 - 2023-06)

• Monitored surveillance systems, documented incidents, and supported emergency response.

Security Officer - Encore Boston Harbor - Everett, MA

(2020-02 - 2021-09)

• Conducted patrols, controlled access points, and responded to incidents.

Associate of Arts - Communication - Bunker Hill Community College (2021)

High School Diploma - Somerville High School (2016)