Michael Mensah

Detail-oriented Ramp Agent with over 25 years of customer service experience and three years of ramp experience. Offering critical thinking and attention to detail skills that contribute to my ability to manage multiple tasks and perform in a fast-paced environment.

Fleet Service/Ramp Agent at Piedmont Airlines (2022-06 – Present)

• Resolve customer inquiries and challenges.
• Marshal aircrafts to and from gates and oversaw the movement of baggage and cargo to and from aircraft.
• Pushed back aircrafts to taxiway, discarded waste from the aircrafts lavatory system, and sorted baggage to different destinations for aircraft departures and arrivals.

Warehouse Associate at Amazon (2020-11 – 2022-06)

• Troubleshooted mechanical issues
• Resolved shipping problems.
• Worked cross-functionally to select, pack, and ship orders.

Sales Associate at Walmart (2010-11 – 2020-02)

• Provided customer service & sales transaction support to over 30 customers per day.
• Maintained customer fishing & hunting license management system.
• Stocked, organized, and replenished all inventory freight to the sales floor.

Assistant Store Manager at Sketchers (2009-04 – 2010-06)

• Supervised employees and managed store security.
• Performed sales forecasting reports.
• Managed and organized store inventory.

Assistant Manager at Journeys (2008-03 – 2009-04)

• Managed daily operations of the store.
• Performed customer service duties & sales transactions.
• Performed analysis and reports of store sales and performance.

Customer Service Agent at AirTran Airways (2007-07 – 2008-01)

• Provided customer service using AirTran's Skyport CRM system.
• Assisted in operations of Baggage Claim and Ramp Maintenance.
• Directed aircraft to and from gates.

Associate of Arts in General Studies – Community College of Baltimore County (2008-05)