Sat Comm. / R.F. Engineer - SES Satellites - Gainesville, VA
(2022-03)
- Supported terminal restoration and optimized performance by logging into equipment through redundant connections, configuring port forwarding rules, clearing equipment faults, and implementing configuration changes to restore customer traffic, minimizing contracted link downtime and improving customer retention.
- Conducted historical root cause and network impact investigations by performing equipment tests, verifying configuration files, reviewing satellite beam architecture changes, assessing weather and RFI interference, and coordinating remote technicians to address physical site issues, improving teleport reliability.
- Provided 24/7 monitoring and support for global satellite terminals, including fixed, maritime, aviation, and offshore platform systems across MEO and GEO constellations, reinforcing link resiliency and customer confidence.
- Developed flowcharts, diagrams, procedures, and training documentation to onboard new engineers efficiently, reducing training time and enabling independent operational performance.
- Assisted remote technicians with preventative and corrective maintenance of antenna systems by analyzing RF and LAN diagrams, tracing signal and data paths, and identifying physical root causes of outages, increasing repair accuracy and reducing unnecessary equipment replacement.
DataCenter Operator - TEKsystems (Amazon Web Services) - Sterling, VA
(2021-03 - 2021-07)
- Resolved 10–20 internal AWS infrastructure tickets per shift using AWS Boost while meeting strict SLA metrics.
- Performed break/fix repairs on enterprise hardware, including PSU, motherboard, CPU, and RAM.
- Conducted isolation testing and diagnostics on underperforming or non-functional hosts.
- Tested and remediated fiber links using Amazon's Johnny5 system, including cleaning and replacing optics.
- Documented remediation steps and validation results in internal ticketing systems.
- Reviewed security assessment reports and supported remediation follow-ups.
Security Officer - Allied Universal Security - Haymarket, VA
(2020-01 - 2021-03)
- Served as Security Officer and Front Desk Operator, protecting sensitive facilities and equipment.
- Monitored access control systems, gates, and surveillance technologies.
- Executed emergency response procedures and enforced site-specific security policies.
- Reviewed network and host-based security logs (NIDS/HIDS) and escalated incidents appropriately.
