Michael Pajaro

Manages $1M+ in annual maintenance expenditures by overseeing budget accountability, repair priorities, maintenance spend, and cost-control decisions. Delivers $50,000+ in documented cost savings by applying lean process improvement and change management initiatives to maintenance workflows. Reduced customer account CSA score by 50 points by implementing stricter DOT equipment inspection protocols and strengthening compliance accountability across maintenance operations.

Local Maintenance Manager - J.B. Hunt Transportation, Inc. - Moreno Valley, CA

(2024-06)

• Manages $1M+ in annual maintenance expenditures by overseeing budget accountability, repair priorities, maintenance spend, and cost-control decisions.
• Delivers $50,000+ in documented cost savings by applying lean process improvement and change management initiatives to maintenance workflows.
• Reduced customer account CSA score by 50 points by implementing stricter DOT equipment inspection protocols and strengthening compliance accountability across maintenance operations.
• Prevents an estimated $30,000 in roadside service costs by conducting systematic 10% operational inspections and resolving equipment issues before disrupting service.
• Reduced average repair turnaround time by 25% through stronger coordination among mechanics, operations leaders, and cross-functional stakeholders.
• Maintained 95% fleet availability by enforcing inspection standards, monitoring repair execution, and accelerating resolution of equipment defects.

Transportation Manager 2 - J.B. Hunt Transportation, Inc. - Mission Foods - Rancho Cucamonga, CA

(2021-03 - 2024-06)

• Generated $650,000 in additional 2023 revenue by improving load planning, driver performance management, route execution, and account-level decision-making.
• Exceeded fiscal year 2023 projected revenue target by 5% by monitoring operational performance, identifying service opportunities, and aligning execution with customer account goals.
• Managed 50+ local and regional drivers across 50+ daily routes while achieving 99% on-time service, maintaining 88% driver retention, and meeting safety and customer-service targets across multiple accounts.
• Limited annual driver payroll variance to 38% or less by auditing payroll reports, validating operational records, resolving discrepancies, and strengthening labor-cost accountability.
• Improved on-time service from 94% to 99% by analyzing KPIs and Customer Value Delivery metrics, addressing execution gaps, and aligning daily operations with contractual requirements.
• Achieved and maintained 100% driver training compliance across Smith System, pallet jack, and food safety requirements by delivering recurring training, reinforcing DOT regulations, and monitoring adherence to safety and operational standards.

Server - Dave & Buster's - Ontario, CA

(2015-06 - 2020-11)

• Delivered an exceptional guest experience by combining high-quality service, food and beverage offerings, and entertainment in a dynamic environment.
• Increased daily revenue by proactively upselling and contributing creative ideas, generating up to $1,000 in sales.
• Accurately processed daily sales of up to $2,500 using point-of-sale systems, ensuring precise financial transactions, accountability, and compliance.
• Handled guest requests efficiently by quickly capturing and processing orders, resulting in improved satisfaction and service speed.
• Coordinated and delivered high volumes of food and beverage orders (approximately 100 per shift) with accuracy and attention to detail, ensuring timely service to guests.

Bachelor of Science - Business Administration - Dickinson State University (2013-08 - 2017-05)