Local Maintenance Manager - J.B. Hunt Transportation, Inc. - Moreno Valley, CA
(2024-06)
- Manages $1M+ in annual maintenance expenditures by overseeing budget accountability, repair priorities, maintenance spend, and cost-control decisions.
- Delivers $50,000+ in documented cost savings by applying lean process improvement and change management initiatives to maintenance workflows.
- Reduced customer account CSA score by 50 points by implementing stricter DOT equipment inspection protocols and strengthening compliance accountability across maintenance operations.
- Prevents an estimated $30,000 in roadside service costs by conducting systematic 10% operational inspections and resolving equipment issues before disrupting service.
- Reduced average repair turnaround time by 25% through stronger coordination among mechanics, operations leaders, and cross-functional stakeholders.
- Maintained 95% fleet availability by enforcing inspection standards, monitoring repair execution, and accelerating resolution of equipment defects.
Transportation Manager 2 - J.B. Hunt Transportation, Inc. - Mission Foods - Rancho Cucamonga, CA
(2021-03 - 2024-06)
- Generated $650,000 in additional 2023 revenue by improving load planning, driver performance management, route execution, and account-level decision-making.
- Exceeded fiscal year 2023 projected revenue target by 5% by monitoring operational performance, identifying service opportunities, and aligning execution with customer account goals.
- Managed 50+ local and regional drivers across 50+ daily routes while achieving 99% on-time service, maintaining 88% driver retention, and meeting safety and customer-service targets across multiple accounts.
- Limited annual driver payroll variance to 38% or less by auditing payroll reports, validating operational records, resolving discrepancies, and strengthening labor-cost accountability.
- Improved on-time service from 94% to 99% by analyzing KPIs and Customer Value Delivery metrics, addressing execution gaps, and aligning daily operations with contractual requirements.
- Achieved and maintained 100% driver training compliance across Smith System, pallet jack, and food safety requirements by delivering recurring training, reinforcing DOT regulations, and monitoring adherence to safety and operational standards.
Server - Dave & Buster's - Ontario, CA
(2015-06 - 2020-11)
- Delivered an exceptional guest experience by combining high-quality service, food and beverage offerings, and entertainment in a dynamic environment.
- Increased daily revenue by proactively upselling and contributing creative ideas, generating up to $1,000 in sales.
- Accurately processed daily sales of up to $2,500 using point-of-sale systems, ensuring precise financial transactions, accountability, and compliance.
- Handled guest requests efficiently by quickly capturing and processing orders, resulting in improved satisfaction and service speed.
- Coordinated and delivered high volumes of food and beverage orders (approximately 100 per shift) with accuracy and attention to detail, ensuring timely service to guests.
