Michael Perez-Roach

Customer-focused hospitality and service professional with extensive experience creating welcoming experiences, leading teams, resolving concerns, and staying composed in fast-paced environments. Brings strong communication, situational awareness, attention to detail, and a safety-first mindset. Skilled at adapting to changing needs, working with people from diverse backgrounds, and delivering calm, attentive service—strengths well suited to supporting passengers and fellow crew members as a flight attendant.

Salon Manager / Cosmetologist - Salon MDX - Orlando, FL

(2023-12)

• Create a welcoming, professional experience for a diverse clientele, building trust through attentive service and clear communication.
• Manage daily operations, appointments, and competing priorities in a fast-paced environment while maintaining service quality and timeliness.
• Listen to concerns, de-escalate difficult interactions, and provide practical solutions that support customer satisfaction.
• Maintain health, sanitation, and safety standards for guests and staff, with attention to detail and consistent procedures.
• Coordinate with clients and team members, anticipate needs, and adjust plans when schedules or service needs change.
• Recommend appropriate products and services based on individual needs while maintaining a helpful, guest-focused approach.

Salon Manager / Lead Educator - Aura Beauty Lounge - Orlando, FL

(2019-12 - 2023-12)

• Led daily operations, scheduling, staffing, and client flow, balancing multiple needs and maintaining an organized service environment.
• Supervised and coached team members, supporting consistent service standards, collaboration, and professional conduct.
• Resolved guest concerns using active listening, sound judgment, and calm communication.
• Managed payroll, inventory, sales goals, and service metrics while maintaining accuracy and accountability.
• Coordinated training and education events and helped staff adapt to updated processes and expectations.

Salon Manager / Educator - Trend Studios / Therapi Hair Studio

(2014-06 - 2019-12)

• Built long-term client relationships through personalized service, effective communication, and dependable follow-through.
• Identified potential safety and sanitation issues through inspections and followed applicable state and local standards.
• Mentored new stylists, supported onboarding, and helped teammates develop consistent service practices.
• Handled complaints and changing client needs while managing several priorities with accuracy and professionalism.

Cosmetology License - Brio Academy (2008-02)

Social Work Program - Housatonic Community College (2007-12)