Michael Poda

CompTIA A+ certified technical support professional with a background in roles focused on organizational management, instruction, and customer service to many different demographics of people. Highly skilled in providing tier 1 technical support both in person and remotely to customers as well as troubleshooting, problem solving, and documenting actions in a concise manner. Strong background of 6 years in providing instructions and education in a clear manner to customers.

Currently pursuing additional CompTIA certifications while seeking entry-level IT support or help desk position.

Band Director at Schofield Middle School (2023-01 – 2025-12)

• Managed inventory and lifecycle tracking of 200+ organizational assets through self-developed Excel spreadsheets to improve tracking and accountability
• Performed diagnostic troubleshooting on, maintained, and repaired instruments and electronic equipment to ensure reliability while maintaining proper time management for issues
• Managed organization budget including purchasing and repair of assets while maintaining accurate financial records and following proper procedures of the organization
• Planned 7+ concerts and other events per year by coordinating equipment and personnel as well as managing execution in a fast-paced environment
• Delivered technical training to 30+ faculty to increase proficiency on classroom management software
• Built professional relationships with 300+ students, parents, and administration with clear and timely communication in a manner in line with strong customer service and professional relationships

Band Director at Robert Smalls International Academy (2020-01 – 2023-12)

• Managed inventory and lifecycle tracking of 100+ organization assets through self-developed Excel spreadsheets to improve tracking and accountability
• Troubleshot, assessed, and repaired instruments using a priority ticketing system for urgency
• Managed organization budget including obtaining and repairing assets while maintaining accurate financial records following proper procedures of the organization
• Provided tier 1 technical support for 100+ students attending classes remotely
• Built professional relationships with 200+ students, parents, and administration with clear and timely communication in line with proper customer service practices and professional interactions

Masters in Music Education – Winthrop University (2020-12)

Bachelor of Arts in Production Studies in Performing Arts – Winthrop University (2016-12)