Michael Rendine

Implementation and Customer Success leader with 5+ years managing the full SaaS project lifecycle for public sector clients, from kickoff and configuration through go-live, training, and post-launch adoption. Experienced running 80+ concurrent implementation projects representing a $2M+ managed portfolio, building project plans, risk registers, budgets, and cross-functional delivery schedules that consistently reduced time-to-value (55-day average) while sustaining 4.9/5 client satisfaction and 97%+ retention. Skilled at translating technical scope into stakeholder-ready plans, leading multi-department teams through delivery milestones, and building repeatable onboarding playbooks that scale implementation capacity without sacrificing quality.

Onboarding Project Manager at GovPilot (2025-07 – 2026-04)

Returned to the project leadership role at leadership's request to stabilize onboarding delivery and shore up implementation capacity during a period of organizational change.

• Led end-to-end SaaS implementation projects for public sector clients, owning the full lifecycle from kickoff through go-live across 80+ concurrent accounts representing a $2M+ managed portfolio.
• Directed concurrent onboarding projects while maintaining delivery timelines, budgets, stakeholder communication, and client expectations, holding average time-to-value to 55 days.
• Authored business requirements and technical specifications for client configurations and system integrations, translating stakeholder needs into actionable scope for engineering and implementation teams.
• Partnered with engineering, product, sales, and client stakeholders to keep implementation milestones on time and within scope.
• Built and maintained project plans, risk registers, timelines, and budget tracking to improve delivery visibility and reduce implementation risk.
• Facilitated client meetings, status updates, and implementation reviews to maintain alignment across multi-stakeholder environments.
• Ran post-project retrospectives to identify process gaps, improve onboarding workflows, and reduce implementation friction.

Customer Success Manager at GovPilot (2025-01 – 2025-07)

Managed post-go-live delivery for a portfolio of enterprise government accounts, serving as the primary project point of contact and client advisor after implementation.

• Increased product adoption by 30% across managed accounts by analyzing usage data and partnering with product teams on targeted improvements, while sustaining 4.9/5 CSAT and 97%+ retention.
• Delivered structured onboarding, client training, and enablement programs to accelerate time-to-value and improve platform utilization.
• Identified upsell and expansion opportunities by aligning product roadmap with customer goals and operational priorities.
• Developed six customer case studies with high-profile accounts, documenting measurable ROI to support renewal and business-development conversations.
• Partnered with sales, product, implementation, and support teams to resolve delivery issues and manage account health.

Onboarding Project Manager at GovPilot (2021-01 – 2025-01)

Managed a high volume of concurrent SaaS implementation projects for public sector clients, delivering tailored solutions on time and within budget.

• Led cross-functional teams through implementation planning, configuration, testing, training, and go-live support.
• Improved client satisfaction by 25% through coordinated feature rollouts, stronger onboarding workflows, and responsive project communication.
• Facilitated recurring client meetings to manage scope, timelines, risk, and resource coordination throughout each implementation.

Junior Account Executive at GovPilot (2020-02 – 2021-01)

Supported senior Account Executives on government-sector proposals, presentations, and pipeline activity, gaining early exposure to project scoping and handoff.

• Contributed to a 15% increase in lead conversion through targeted proposals and stronger client messaging.
• Delivered product demonstrations and early onboarding support to bridge the transition from sales into implementation.

Bachelor of Science in Finance – Sacred Heart University (2015 – 2019)