AI Product Manager at XCube Robotics (2024-07 – 2026-02)
Own strategy and execution for multiple SaaS platforms, leading AI-driven workflow intelligence, predictive risk modeling, process mining–based bottleneck analysis, and computer vision systems.
- Designed and implemented LLM case analysis workflows using OpenAI to automate review of denial emails and legal documents.
- Integrated AI into production email to extract structured data from unstructured emails and attached PDFs.
- Built AI-generated response drafting system with human review safeguards before submission.
- Designed automated follow-up logic triggered by AI-detected deadlines within legal correspondence.
- Defined evaluation criteria and guardrails to mitigate hallucination risk and ensure production reliability.
- Led prompt iteration cycles to improve output consistency and reduce manual corrections.
- Architected human-in-the-loop validation workflows to balance automation with compliance risk.
- Led integration of YOLO-based object detection models for drone-based search and rescue image analysis.
- Designed AI-assisted image triage workflow with confidence thresholds and crowd validation loops.
- Built feedback loop enabling volunteers to improve AI detection quality through labeled corrections.
- Defined trust and moderation systems to prevent malicious input and maintain dataset integrity.
- Implemented Claude + Linear + GitHub workflow to accelerate PRD-to-code cycle.
- Established AI-assisted generation of atomic user stories and acceptance criteria.
- Reduced product documentation turnaround time through structured AI automation.
- Led process mining initiatives to reconstruct end-to-end case workflows from system event logs, uncovering bottlenecks, rework loops, and SLA violations across operations.
- Performed conformance analysis to compare intended workflow against actual execution paths, identifying deviation patterns and inefficiencies.
- Partnered with engineering to instrument event logging and ensure reliable activity tracking for workflow analysis.
- Translated insights into product changes and improved operational efficiency.
- Designed and deployed XGBoost-based predictive models to forecast delay risk and escalation likelihood using structured data.
- Defined strategy incorporating historical performance metrics, approvals, queue, and behavioral signals.
- Collaborated with engineering to implement model training and evaluation pipelines.
- Integrated risk scoring into workflow systems to ensure SLAs are met.
- Established monitoring and periodic retraining to maintain reliability.
Product Line Manager at Thales Avionics (2021-08 – 2024-07)
Owned roadmap and delivery for large-scale digital platforms deployed globally across airline entertainment and services ecosystems.
- Led product strategy and deployment of an AI-powered chatbot integrated into inflight digital platforms to assist passengers with navigation, FAQs, and service discovery.
- Partnered with engineering teams leveraging AWS SageMaker for model hosting and iteration of conversational AI models.
- Defined conversational flows, fallback handling, and escalation logic to mitigate incorrect or low-confidence AI responses.
- Designed evaluation criteria to improve response accuracy and reduce user friction in real cabin environments.
- Owned development of recommendation engine delivering personalized content suggestions based on passenger interaction data.
- Worked with ML teams to define feature inputs, ranking logic, and success metrics for personalization models.
- Balanced AI-driven personalization with performance constraints and airline compliance requirements.
- Owned roadmap and prioritization across platform reliability and innovation.
- Coordinated cross-functional delivery across engineering, QA, airline stakeholders, and operations.
- Communicated AI capabilities and limitations clearly to executive and airline partners.
Senior Technical Product Manager at Betria Interactive (2019-08 – 2021-08)
- Owned solution strategy and roadmap for SaaS platforms with strict availability, reliability, and scalability requirements.
- Served as Product Owner for Agile teams, defining epics and user stories aligned with platform health and long-term maintainability.
- Accountable for $24M in product and service revenue, balancing feature delivery with system stability and operational excellence.
- Coordinated releases involving internal teams and third-party vendors, ensuring readiness across APIs and dependent systems.
- Established reporting and visibility into platform performance to support data-driven prioritization.
Senior Technical Product Manager at Panasonic Avionics Corporation (2011-11 – 2019-08)
- Led product strategy and lifecycle management for large-scale platform software deployed across 200+ airline programs worldwide.
- Owned end-to-end platform evolution including roadmap planning, release execution, production support, and system sunsetting.
- Partnered closely with engineering and QA teams on defect triage, prioritization, and release readiness for complex, distributed systems.
- Managed third-party vendors to ensure technical compliance, data integrity, and platform reliability.
- Mentored junior product managers on technical product ownership, prioritization, and cross-team execution.
Technical Product Manager at Telecommunication Systems Incorporated (2007-02 – 2011-11)
- Defined product strategy and technical requirements for SaaS platforms supporting navigation, telematics, and location-based services.
- Led cross-functional teams through requirements definition, prioritization, testing, and production releases.
- Partnered closely with engineering and QA on defect triage, compliance validation, and release approvals.
- Supported enterprise customers through demos, technical discussions, and roadmap planning.
