Customer Service Representative - San Francisco Public Utilities Commission - San Francisco, CA
(2025-08 - 2025-12)
- Received calls from the public requesting information concerning water service.
- Entered caller information such as name, address, phone number, nature of request, etc., into the Customer Relationship (CRM) application/software.
- Opened and Closed accounts for water service via CRM/software, and updated information via spreadsheets tracking the start/stop of water service for San Francisco residents.
Customer Service Representative - 311 - San Francisco - San Francisco, CA
(2023-01 - 2025-12)
- Received calls from the general public requesting City Services or information.
- Identified the type of service requested by listening, asking relevant questions, evaluating information obtained, and determining what kinds of City Services are available to handle the request successfully.
- Provided callers with the appropriate department's contact information, a transaction tracking number, and transferred the call to such department.
- Enter caller information such as name, address, phone number, nature of request, etc., into the Customer Relationship (CRM) application/software.
- Assisted in training Customer Service Agent Trainees on how to appropriately receive, assess, and refer/route telephone calls from the general public.
- Transferred calls for fires and emergency assistance to 911.
Poll Worker - Department of Elections, San Francisco - San Francisco, CA
(2022-01 - 2022-12)
- Enhanced voter experience by efficiently processing registrations and providing clear instructions.
- Continuously updated knowledge on election laws, regulations, and procedures to provide accurate information to voters and fellow poll workers.
- Ensured smooth polling station operations by promptly setting up equipment and organizing materials.
- Issued ballots and provided instructions on how to mark choices correctly.
- Set up, monitored, and maintained polling equipment.
- Supported fellow poll workers through collaboration and communication, contributing to a successful team dynamic.
Bar Captain - Tonic Beverage Catering - San Francisco, CA
(2014-01 - 2020-12)
- Coordinated with other departments to seamlessly execute large-scale events or corporate functions at the venue.
- Collaborated with the culinary team for successful pairing of food and beverages to enhance guest experience.
- Enhanced team performance through effective communication, coaching, and leadership.
- Maintained compliance with local alcohol laws, licensing requirements, and safety regulations to ensure a secure environment for guests.
- Prepared garnishes by evenly slicing and pitting fruits.
- Used extensive knowledge of beer, wine and spirits to make informed customer recommendations.
