Operations Coordinator, Mary Ann Shaw Center for Public and Community Service - Syracuse University - Syracuse, New York
(2024-01)
- Delivers direct support and office management for all daily functions and processes with a focus on embracing design-planning, performance-improvement, operational-strategy, and strategic outcomes
- Oversees high-level contract and HR duties; manages stakeholder and serviced-office relations, contracts for personnel, maintenance, and materiel; supervises talent acquisition, hiring, and training standards; provides facility, office, workspace, and systems management for 46 staff/interns
- Controls building access and security systems for 100+ personnel across 15 offices and departments
- Leads a 12-member logistics team, managing five shuttle routes; delivers 150+ daily volunteers, tutors and mentors to 156 supported sites, resulting in ~20,000 annual point-to-point personnel transports
- Oversees $1M+ budget, including the procurement, management, and renewal of a $700K grant that increased the unit's operating budget by more than 700% beyond its annual university financing
- Facilitates two scholarship programs, including the largest single gifted-scholarship-donation in school history, both focused on community service, non-profit engagement, and experiential learning
- Point of contact between the office, students, and university donors; manages inter-office coordination, donor receptions/communications, and staff, student, and faculty functions to meet stakeholder needs
Squadron Chief of Intelligence, Flight Commander, Contract Staff Manager, 108th Attack Squadron - New York Air National Guard - Hancock Field, New York
(2020-01 - 2024-01)
- Government contracts manager, ensured 24/7 support for $6M+ in personnel and equipment contracts; submitted monthly reports on performance measurables for 43 personnel; managed work-statement adjustments to align with government requirements; right-sized contract staffing to meet program needs
- Managed information security, access badge issuance, and facility management for 400+ personnel
- Led 16 members from four interdisciplinary career fields, enabling the daily operation of two Squadrons in the training and qualification of more than 150 drone aircrew pilots and sensor operators annually
- Supervised eight intelligence instructors in the development of logical and realistic flight training scenarios supporting a four-month long training syllabus covering eight combat mission sets
- Guided development, training, readiness, and recognition for 140 team members across eight offices
- Provided annual and unscheduled training and inspections on intelligence oversight and security policies, ensuring that the unit, its instructors, and trainees were operating within federal policy and local law
Chief of Intelligence Training and Education, 174th Operations Support Squadron - New York Air National Guard - Hancock Field, New York
(2018-01 - 2020-01)
- Intelligence lead for more than 8,000 hours of armed, remote combat operations in support of Operations UNIFIED RESPONSE and FREEDOM'S SENTINEL
- Built/managed eight training programs for 143 intelligence analysts and aircrew across three Squadrons
- Scheduled, developed, and oversaw delivery of Wing-level intelligence training for 1,200+ unit members
- Modernized the organization's academics; developed and implemented 36 annual scenario-based training events critical to home station and overseas missions, aligning coursework with current operations
Squadron Chief of Intelligence, 172d Attack Squadron - Michigan Air National Guard - Kellogg Field, Michigan
(2015-01 - 2018-01)
- Provided oversight to the Special Security Office; maintained entry-point controls for secure areas, and hosted regular information security training sessions as well as systems and facility inspections
- Managed 32 analysts assigned to two teams across six shifts delivering 24/7 Intelligence, Surveillance, and Armed-Reconnaissance to deployed combat units operating in multiple overseas locations
- Delivered armed aerial overwatch to deployed coalition forces by integrating Remotely Piloted Aircraft operations with global Intelligence Community guidance and Ground Force Commander's intent
Program Manager, Joint Disaster Response Team, National Guard Bureau - Joint Intelligence Directorate National Guard Bureau - Virginia
(2011-01 - 2015-01)
- Lead program manager for national-level inter-agency response coordination across 54 states/territories
- Established collaborative disaster awareness tools and daily telecons for states, federal agencies, and military units responding to hurricanes, wildfires, flooding, winter storms, tornadoes, and other emergencies
- The central point of contact for the National Guard, the Department of Homeland Security, FEMA, State headquarters, Active Duty military services, Civil Air Patrol, and up to 12 additional constituent federal, state, and local agencies during any state- or federally-declared emergency
- Hosted/managed real-time coordination between the U.S. military, DHS, and other agencies/stakeholders following Hurricanes Irene and Sandy, as well as the devastating tornadoes in Joplin, MO and Moore, OK
- Wrote/published an incident awareness, assessment, and response handbook for nation-wide use, benchmarked as a source for best practices both domestically and abroad in three partner nations
- Crafted and led eight annual 40-hour courses to train military and civilian responders on disaster recovery methodologies to best-utilize intelligence platforms, capabilities, personnel, and facilities in conjunction with local, regional, state, federal, and non-profit partners
- Personally taught 32 hours of the course to more than 600 military, civilian, and governmental attendees
Non-Commissioned Officer in Charge, Intelligence Dissemination Team, 601st Air Operations Center - Florida Air National Guard - Tyndall Air Force Base, Florida
(2007-01 - 2011-01)
- Took lessons learned from Hurricane Katrina to establish new policies for military aid to civil authorities
- Deployed in support of first responders for Hurricanes Gustav and Ike, the Deepwater Horizon Oil Spill, and Operation UNIFIED RESPONSE following the devastating effects of the 2010 Haitian earthquake
- Developed first-ever unclassified methods for imagery, video, and data transmission from air- and space-based intelligence platforms to first responders during humanitarian aid and disaster response
- Linked near-real-time overhead video imagery collection directly to post-hurricane rotary wing aircrew, post-earthquake search and rescue teams, and post-oil spill vessels during live recovery operations
Non-Commissioned Officer In Charge, Imagery Analysis Section, 127th Operations Support Flight - Michigan Air National Guard - Selfridge Air National Guard Base, Michigan
(2001-01 - 2007-01)
- Deployed twice in support of Operation IRAQI FREEDOM, coordinated tactical reconnaissance missions
- Published 40hr syllabus, conducted pre-deployment training for analysts from eight USAF F-16 units
