MIchael Tateo

Air Force veteran and security operations manager with 12+ years leading physical security, incident response, and personnel programs using CaseIQ, RS2, and Everbridge systems.

Physical Security Operations Center (PSOC) Security Operations Manager / Supervisor / Specialist - Charter Communications / Spectrum - Charlotte, NC

(2018 - 2026)

• Directed daily operations of the Physical Security Operations Center, using Visual Command Center and the Everbridge Suite to monitor security alerts across multiple company sites and coordinate immediate response with Corporate Security leadership, law enforcement, and vendor partners.
• Built and enforced physical security standards and incident response procedures covering company facilities, personnel, and assets, working directly with legal and compliance teams to keep programs aligned with regulatory requirements.
• Logged, triaged, and escalated incident reports in CaseIQ under the authority of Corporate Security, assigning priority levels based on threat severity and routing cases to the right investigator or business unit.
• Monitored multiple intake channels including phone, email, and the Everbridge mass notification system, evaluating incoming reports and assigning priority classifications within minutes to keep leadership informed during active incidents.
• Made fast, informed decisions during high-pressure, multi-agency incidents, coordinating with law enforcement, fire, and internal security teams to resolve situations while limiting risk to employees and property.
• Trained new Security Specialists on PSOC systems and procedures, building onboarding checklists and follow-up sessions that got new hires certified on CaseIQ and Visual Command Center within their first 90 days.

Physical Security Operations Center (PSOC) Lead Operator - AlliedUniversal Security Services / Spectrum - Charlotte, NC

(2014 - 2018)

• Ran day-to-day PSOC operations and served as Incident Commander during emergencies, coordinating response across the Corporate Security Department, site management, and local law enforcement agencies.
• Advised leadership and the Investigations team on more than 10,000 cases logged in CaseIQ, covering priority incident assessments, theft, vandalism, and workplace violence issues across the company's footprint.
• Handled more than 30,000 emails and phone calls, interpreting company policy to resolve competing stakeholder needs and deliver accurate, timely responses to corporate security leadership.
• Managed 24/7 scheduling and coverage for a 12-person team, keeping the PSOC fully staffed and operational even during periods of reduced headcount.

Security Operations Center Console Supervisor / Operator - Allied Barton Security Services, Duke Energy Corporation - Charlotte, NC

(2011 - 2013)

• Answered emergency calls covering theft, unauthorized entry, and other security incidents across the Southeast and Midwest regions, guiding field officers through proper response procedures.
• Trained new officers on 7 Command Center console positions, covering camera monitoring systems, dispatch procedures, and daily metric tracking.
• Coached and developed 9 security officers through one-on-one performance reviews and formal annual evaluations, strengthening both technical skills and professional conduct.
• Built a site-specific on-the-job training checklist for Progress Energy operations, used to train more than 28 console operators on console procedures and camera monitoring systems.
• Delivered security consulting support for a US Secret Service protective detail, coordinating logistics and security coverage for the assignment.

Personnel Manager - United States Air Force - Various Global Locations

(2007 - 2011)

• Managed evaluation and promotion programs for the Air Force's largest command, covering 90,000 members worldwide, leading a 6-person team responsible for accuracy and compliance with Air Force personnel regulations.
• Delivered Enlisted Promotion and Evaluation training to more than 450 new Squadron Commanders, earning consistent "Excellent" ratings from attendees across multiple training cycles.
• Authored selective early retirement procedures for 52 senior Air Force leaders, delivering error-free documentation to Headquarters 7 days ahead of deadline and opening case access for 98 personnel records.
• Moved 3 major promotion board processes onto a web-based system, cutting processing time and lifting the command's on-time completion rate by 80%.
• Reviewed organizational training needs, then planned, resourced, and ran training exercises tied to specific learning objectives, while auditing existing policy for gaps and recommending fixes.

Human Resources Manager - United States Air Force

• Directed relocation and manning operations across 17 installations supporting 1,500+ personnel, leading a 6-member transition team through site moves and staffing changes tied to shifting force structure requirements.
• Ran manning studies and readiness assessments in response to Congressional Mandates, evaluating how authorization changes and programming actions affected staffing levels across the command.
• Named Senior Non-Commissioned Officer of the Year and Personnel Senior Manager of the Year in 2008 for consulting work, leadership, and guidance provided across the organization.
• Cut overseas relocation processing time by 21% while serving as the hand-selected Air Combat Command representative on the Europe Process Action Team.
• Led a 55-member team of HR generalists delivering services to more than 3,500 military personnel, resolving HR issues and providing subject matter guidance across the command.
• Wrote high-level correspondence outlining leadership goals and provided one-on-one mentoring to staff, helping team members meet performance expectations.
• Fixed a military pay system affected by theft while deployed to Afghanistan, standing up 12,000 National Police pay accounts to restore accurate payroll processing.

Bachelor of Science - Occupational Education and Business Administration - Wayland Baptist University

Associate of Arts - Police Science - Community College of the Air Force

Associate of Arts - HR Management and Personnel Administration - Community College of the Air Force