Michael Taylor

Management Information Systems alumnus of Christian Brothers University with over twenty years of dedicated FedEx experience. Triple-certified SAFe 6.0 Agile professional and former Scrum Coach III at FedEx Express. Expertise in enterprise digital systems, data-driven strategy, and UI/UX principles.

Experienced in building, optimizing, and managing core digital infrastructure and collaboration tools. Proficient in lifecycle marketing automation, customer segmentation, and campaign management with strong analytical capabilities. Experienced project manager with knowledge of compliance requirements including SOX, HIPAA, and Privacy Act controls.

SAFe Agile Scrum Coach III - Enterprise Human Resource and Legal Solutions

FedEx Corporation

• Enterprise Compliance Representative - Managed enterprise compliance audits across all HR workgroups, validated and remediated Sarbanes–Oxley (SOX), Ernst & Young (EY), HIPAA, and Privacy Act controls for Workday and high-impact Enterprise applications.
• Enterprise Applications Production Coordinator – Responsible for maintaining Standard Operating Procedures for Extractions, Transform, and Load operational changes of Database tables and Enterprise applications.
• ServiceNow Coordinator – Responsible for Director and Vice-President level Enterprise application changes to production cloud servers.
• Enterprise Learning Management System Representative – Managed departmental requirements for Information Technology solutions using strict legal mandates.
• SAFe Agile Scrum Coach/Project Manager - Led cross-functional Enterprise teams, directly managed Human Resources program budgets and mentored team members to accelerate delivery timelines. Triple-certified SAFe 6.0 professional (Scrum Master, Practitioner, Agilist) with extensive experience coaching cross-functional teams and managing Human Resources.

Senior Business Application Analyst- Enterprise Information Systems

FedEx Corporation

• Enterprise Compliance Representative - Managed enterprise compliance audits for Sarbanes–Oxley (SOX), Ernst & Young (EY), HIPAA, and Privacy Act controls by securing Continuous Integration and Continuous Delivery and Business Continuity of Enterprise applications.
• Enterprise Applications Analyst – Performed Information Technology solutions from client’s software systems requirements specifications.
• Enterprise Applications Metrics Coordinator - Created enterprise KPI metric reports built with Microsoft SQL server for live services through strict security and smart indexing of Website. Created User Interface/Experience (UI/UX).
• Enterprise Applications Google Search Engine Coordinator – Managed indexing of Enterprise websites for search capability utilizing Google Search Appliance GUI & GSA servers. Utilized FedEx Brand for Mktg standardization.
• Enterprise corporate communication - Managed coding of Enterprise Communication websites collaboration system using JavaScript and Perl.
• Aircraft & Ground Support Analyst – Created documentation for aircraft & Ground support equipment. Performed assembly and testing of scanning equipment. Installed shipping software in customer’s location and testing.

Technical Illustrator - Machinery Operator

F.L. Saino Manufacturing Company

• Project Manager – Led improved production by mechanically drafting accurate technical illustrations for automated radar-controlled doors. Metal fabrication and finishing operated manufacturing machinery for finished product. Read blueprints and specified tools to assemble, grind, blend, and polish parts into manufactured finished products.
• Warehouse Material Management – Provided specification documentation of raw materials type and stock availability.

Mission Laserworks

• Project Manager – Led improved production by mechanically drafting accurate technical illustrations for laser-controlled plate-making systems.
• Database Coordinator: Improved data accessibility by organizing and maintaining the core illustration database system.
• Warehouse Material Management – Provided specification documentation of raw materials type and stock availability. Used microscopes, micrometers, calipers, and manufacturing machinery. use tools to assemble, grind, blend, and polish parts into manufactured finished products. College-trained and skilled at using microscopes, micrometers, manufacturing machinery, and metal lathe machines. Operated warehouse hand truck and electric forklift for loading and shipment of finished product.

Bachelor's in Management Information Systems – Christian Brothers University

Associate Degree in Computer Operations - State Technical Institute at Memphis

Associate degree/Diploma of Mechanical Drafting - Tennessee College of Applied Technology