Michael V Cicconetti

Dependable, trustworthy, adaptable and hardworking professional with the ability to work in a fast-paced environment. Offering 10+ years of experience in hospitality industry, customer service, park recreational and community engagement programs. Consistently delivers while quickly learning and fosters positive relationships with guests in promoting customer satisfaction and loyalty.

Plant Installation Technician - Plantscaping and Blooms - Cleveland, OH

(2025-04 - 2026-08)

• Installed plantscapes of various types in lobbies, offices, and other high end clients in the Cleveland area (Downtown and Suburban)
• Collaborated and communicated with company partners and clients
• Utilized problem solving skills in a fast paced work environment to resolve logistical issues
• Suburban Watering Route Lead (South East/West)
• Knowledge of local tropical planting and horticulture with on the job training
• Certified Lift Driver: Class A

Patient Access Specialist - Cleveland Clinic - Cleveland, OH

(2022-08 - 2025-04)

• Verified demographics and insurance information to register patients into database
• Organized and maintained records by updating and obtaining both personal and financial information from patients in compliance with HIPAA
• Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
• Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans

Assistant Floor Manager - Fatheads Brewery - North Olmsted, OH

(2022-01 - 2022-08)

• Planned and arranged seating plan for restaurant in addition to supervising customer flow/intake
• Enhanced guest satisfaction by resolving issues and developing creative solutions to guest concerns
• Provided support and extensive training to new-hires
• Supervised retail merchandise sales and controlled cash drawers.

Front Desk Agent Lead - Marriott Renaissance Hotel - Cleveland, OH

(2021-08 - 2021-10)

• Monitored the check-in/check-out process at a high volume hotel
• Resolved guest concerns or complaints and kept supervisors informed of escalating situations
• Interacted with guests in a friendly, patient manner to deliver a positive and welcoming experience
• Provided recommendations for activities, restaurants and entertainment; arranged transportation for guests

Community Engagement Intern - U.S. National Park Service - Cuyahoga, Cuyahoga Falls, OH

(2020-01 - 2020-05)

• Expanded program outreach by delivering "Read with a Ranger" program to youths (Pre-K and 1st grade) in under-privileged communities in the Akron/Cleveland Area
• Developed interpretive pop up exhibits.
• Provided information specific to national park to visitors

B.S. - Recreation, Parks and Tourism Management - Kent State University (2020-05)

Minor - Recreation - Kent State University (2020-05)